Safelite Wins Award at 2010 American Business Awards
July 23, 2010

Safelite was recently awarded an award at the 2010 American Business Awards for customer service department of the year. The company’s executive services department was recognized for their achievements in 2009.

The American Business Awards, also known as the Stevie® Awards, are open to all organizations operating in the U.S.A. who submit entries.

Tom Feeney, president and CEO of Safelite, said, “The old saying goes customer service isn’t a department…it is an attitude is a deeply held passion, belief and philosophy that guides the work of this team. For a company in a service business, like Safelite AutoGlass®, perfection is the goal in serving its customers, but it is a rare day that perfection is achieved. Our executive services team steps in and provides personal and caring service to those customers having issues, turning the total customer experience into a positive experience.”

Feeney expressed to the crowd but earning the award was a great achievement. “We don’t work tirelessly to provide the best customer service for public recognition,” he said. “We do it because it is simply the right thing to do. But to have the efforts of this group be chosen as among the ‘best in business’ is a great accomplishment. Our executive services team is dedicated to delighting 100 percent of our customers, 100 percent of the time. We’re extremely proud of this stellar achievement.”

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