Safelite Fined $52,000 by Texas Dept. of Insurance for Allegedly Providing CE Courses After Provider and Course Registrations Had Expired
October 6, 2010

Safelite Glass Corp. has been fined $52,000 by the Texas Department of Insurance (TDI) for allegedly providing continuing education (CE) courses in the state after its provider registration and course certifications had expired, according to information from the TDI.

According to the final consent order, Safelite initially registered as a continuing education provider (for insurance courses) in May 1993, and, as the state of Texas began using Sircon for administration of the CE program, Safelite registered as a Sircon provider from September 2007 through September 2009, with its registration expiring on September 3, 2009. It re-registered as a provider on December 16, 2009.

In addition, the TDI alleges that registration for four of the CE courses Safelite teaches also had expired prior to September 2009—The Future is Now (expired March 26, 2007), Controlling Auto Glass Losses (April 28, 2007), Windshield Repair (April 28, 2007), and Insurance Fraud and How to Prevent It (July 26, 2008). TDI claims that each of the four courses was taught between October 2007 and February 2009, before the company re-registered the courses on March 31, 2009.

Though the company did re-register the courses, TDI alleges all four courses were taught numerous times, to a total of 183 students, between October 2009 and November 2009, before the Safelite re-registered as a CE provider in December 2009.

As part of the settlement noted in the consent order, Safelite has since “implemented policies and procedures to ensure it timely renews all continuing education courses and its provider registration and complies with all continuing education requirements.” The company also has designated a person to act as compliance liaison to monitor the renewals and provider registration, according to the order. That person also is to submit reports for two years from the date of the consent order showing its activity—including effective dates for courses, provider registration dates, names and information about company instructors, and rosters of course attendees, according to the TDI report.

The order is signed by Safelite senior corporate counsel Brian DiMasi.

According to Safelite spokesperson Melina Metzger, the company offers CE classes in 46 states.

"The situation in Texas was caused by an unfortunate administrative error—one we're taking strong measures to prevent in the future by working with a compliance liaison and submitting quarterly compliance reports to the Texas Department of Insurance," she adds.

Though the fine came as a result of a course given in 2009 and was due on August 15, the TDI just released the official consent order this week.


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