Safelite Commissions Auto Glass Claim Study; J.D. Power to Conduct Study
January 5, 2011

Safelite AutoGlass has commissioned J.D. Power and Associates to analyze how insurance customers handle and react to auto glass claims, according to a statement issued by Safelite today. Company officials say the study will be based on on data from 35,000 glass claims customers.

"We strive to be a valuable partner in providing the best experience possible in vehicle glass claims," says Pete Pearson, a senior vice president at Safelite. "This study will help insurance companies understand how their policyholders make decisions about vehicle glass repair or replacement and how it affects their view of their insurance of choice. Partnering with a trusted research company such as J.D. Power ensures we have the best data and analysis possible."

Results of the analysis will be released by Safelite AutoGlass this spring.

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