Safelite Commissions Auto Glass Claim Study;
J.D. Power to Conduct Study
January 5, 2011
Safelite AutoGlass has commissioned J.D. Power and Associates to analyze how
insurance customers handle and react to auto glass claims, according
to a statement issued by Safelite today. Company officials say the
study will be based on on data from 35,000 glass claims customers.
"We strive to be a valuable partner in providing the best
experience possible in vehicle glass claims," says Pete Pearson,
a senior vice president at Safelite. "This study will help
insurance companies understand how their policyholders make decisions
about vehicle glass repair or replacement and how it affects their
view of their insurance of choice. Partnering with a trusted research
company such as J.D. Power ensures we have the best data and analysis
Results of the analysis will be released by Safelite AutoGlass
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