Latest Phone Scam Troubles Industry
January 6, 2010
A new possible scam is plaguing auto glass shops throughout the
United States. In the latest effort, the caller uses the unfortunately
popular system of calling the glass shop through a TDD interface
system designed for the deaf and requests both a windshield and
backlite replacement on a vehicle. Though the vehicle likely varies,
glassBYTEs.com/AGRR magazine has heard one report of
the caller requesting services for a 2007 Cadillac Escalade ESV.
The call might take upwards of 35 to 40 minutes due to the use
of the TDD system, and, at the end of the call, the caller asks
the customer service representative for one last "favor"-to
charge the person's credit card for an extra $1,500 to pay the tow
company to bring the car to the shop.
"When I said that we couldn't do it, they abruptly hung up,"
advised the customer service representative who reported the scheme.
Though this particular scheme was ended fortunately before it got
underway, often such scams continue with the caller requesting that
the glass shop then pay the tow company-or whatever method used-via
wire transfer or some other direct method. The charges on the card
are eventually rejected, and the glass company loses the money paid
to the alleged, non-existent tow company.
According to Fraud.org, the National Consumers' League (NCL) fraud
center, which gathers information on possible scams, there are several
steps businesses can take to lessen their chances of becoming the
victims of fraudulent orders:
- Do businesses with companies you know and trust. If a company
you haven't dealt with before contacts you with an order that
seems fraudulent, research the company to see if it is legitimate;
- Understand what is being offered. "Get all details and
promises in writing," writes the NCL;
- Check the bills and invoices carefully. "It's hard to get
your money back once you've paid it to a con artist," warns
- Keep your company's financial information confidential-and don't
provide it to anyone unless you're certain it's a legitimate and
necessary transaction; and
- Educate your employees and make sure they are weary of such
HERE for more information about scams against businesses from
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