State Farm Testing Electronic-Parts Ordering on Collision
Repair SideIs Glass Next?
Bloomington, Ill.-based State Farm Insurance Co. announced in
late summer that in the fourth quarter it would be testing electronic-parts
ordering for collision repair shops. The collision repair program
is due to begin in the fourth quarter in both the San Diego and
Indianapolis markets, according to an article that appeared on CollisionWeek
on August 31. The company notes in the article that the main goal
of the electronic-parts-ordering program is to increase efficiency
and accuracy and through the test program will determine if the
system gives shops "an enhanced ability to obtain quality parts
that allows them to provide customers with the best combination
of quality, efficiency and competitive price."
The company will test the program with "Select Service Shops" on
its collision repair network, and the shops will in turn utilize
suppliers that offer electronic-parts ordering options during the
testing phase, according to the article. State Farm stressed to
CollisionWeek that the program is a test only, not a pilot
According to Melissa Kern, team manager for glass claim services,
this is a possibility in the future for glass as well if it proves
successful-though no plans have been made to date to incorporate
"State Farm does not have an immediate plan to test this program
with glass shops on the Offer & Acceptance program," she says. "We
will monitor this program to determine if there are applications
that could be used to create greater efficiencies for the glass
program in the future."
She adds that if incorporated, it would be in an effort to make
its glass program run more efficiently.
"State Farm is always looking for ways to improve the glass replacement/repair
claim process in order to better serve our policyholders and shared
customers," she says.
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