Farm Issues Reminder Memo about Reports of Glass Claims
May 18, 2009
State Farm Insurance issued a memo last week that it says is a
"reminder" to Offer & Acceptance program participants
that "the State Farm customer must be on the initial phone
call to verify important loss-related information."
"It's okay for the shop to call into LYNX with the customer
on the line," says State Farm spokesperson Jeff McCollum, "but
we just need to have that conversation with them. Due diligence
on our part, really.
He adds, "It's what any customer with any claim would need
to do. You know, a contractor can't just call us up and say he is
rebuilding a policyholder's house after a fire without us first
talking to the homeowner."
The memo went out on May 14 from Jason Backe, interim claim section
manager. In the memo, Backe also notes that, "if a retailer
attempts to report a glass loss to LYNX Services without the presence
of the State Farm customer, the LYNX Services representative will
advise that neither the loss information can be taken nor the dispatch
completed without the presence of the State Farm customer."
HERE for full text of memo.
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