Sacramento and Minneapolis CBS TV Stations Investigate Windshield Safety
May 8, 2012

by Katie O'Mara,

Two television news stations aired investigative reports last night about windshield replacement safety. The reports on WCCO and CBS13 included expert analysis from Bob Beranek, president of Automotive Glass Consultants, undercover windshield work done by Mike's Mobile Glass and a glimpse into Jon Fransway’s story.

The Sacramento station, CBS13, hired an auto glass shop that had been the subject of bad consumer reviews to replace a windshield and investigative reporter Kurtis Ming asked Beranek to view video of the footage.

“Most of the trained auto glass installers in this country are not formally trained,” says Beranek. “They take them off the street, throw them in a truck with one of their experienced installers and then they are given the blessing that they are an auto glass installer.”
Beranek points our numerous problems in the undercover windshield replacement including the installer’s failure to wear gloves, improper application of the adhesive and incorrect priming.

“The Minnesota report was more safety-related and highlighted first responders, which was excellent,” says Beranek. “It is important because it gets our message out there to the public and first responders. It can be as small as understanding the importance of making a simple note whether the windshield is in the car or out of the car. The Sacramento report focused more on shoddy workmanship. Both stories came across very well in that consumers have to be careful in how they pick their glass shops. It is very possible that the installation that they are getting can be dangerous if they don’t do their due diligence.”

Beranek, who also is an active member of the Auto Glass Safety Council (formerly the AGRSS Council™, Inc.), stressed the value of auto glass shops promoting the AGRSS® standard.

“We need the glass shops in the field that care about safe installations to push the AGRSS standard and push for anyone that works for them to follow the standard,” says Beranek. “Do little things like use the websites and when customers call for a quote. Take the effort to talk about safety and give the customer a link to make them more aware. That is what is going to bring more customers and consumers to our goal of safe auto glass installation.”

The Sacramento report also featured Dan Povey, an investigator from the California Bureau of Automotive Repair, who shared with CBS13 as well as viewers, what poorly replaced windshields can look like. He explained how not having enough adhesive or enough time before driving can impact the structure and safety of a vehicle. In one vehicle Povey showed a door being shut and the glass popping out of the frame.

“I mean this is crazy. That thing can come out on you just driving down the freeway,” says Povey.

Fransway shares with viewers the story of his sister’s tragic accident and how a faulty windshield replacement caused her to be thrown from the vehicle and killed.

“It’s really important that I get the word out there and continue to try to change that whole standard of how things are done in the after-market. Just to protect other people,” says Fransway in the report. “I think it’s really given her life a lot of meaning.”
The reports warn consumers that leaking of water, excessive road noise and vibration can all be signs of an improperly replaced windshield.

“I gave them my spiel and, as the case in every class I give, their jaws start to drop and they looked like they got caught in the headlights,” says Beranek about his contribution to the television reports. “They were amazed by it. It is that look that feels good because I know my point got across.”

CLICK HERE to view the Sacramento investigative report.

CLICK HERE to view the Minneapolis investigative report.

This story is an original story by AGRR™ magazine/™. Subscribe to AGRR™ Magazine.
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