TeleGlass National Releases Customer Satisfaction Scores
March 28, 2012
Teleglass National released the company’s 2011 customer satisfaction results from its Net Promoter Score (NPS) system which is used to measure auto glass customers’ loyalty. The company was scored an NPS of 86 and 87 for the year. The score is calculated by simply asking the customer how likely they would be to recommend the company to a friend or colleague.
“This feedback is a welcome market validation of the strong commitment and investment we have made in the swift-response, real-time, high quality approach to auto glass service,” said Sheila O’Toole, managing director of TeleGlass National. “The outstanding performance of the TeleGlass ISD System, its Retail Partners and affiliates, has enabled us to deliver policyholder satisfaction levels that lead the industry and help our carrier partners achieve competitive advantage in their auto glass claim programs.”
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