Wilmoth Takes First in Best of Belron US
January 12, 2010
Wilmoth of Hartford, Mich., took first place in yesterdays
national Best of Belron US competition, held in Orlando, Fla. at
the Disney Swan and Dolphin Resort. He wins a prize of $10,000 and
a trip to Paris in June to compete in the worldwide Best of Belron
This is Wilmoths second time competing. He was the national
runner-up when the competition was held two years ago.
Mark Jackson of Columbus, Ohio, was named runner-up. Jackson wins
$5,000 and a trip to Paris as well to cheer on Wilmoth in the competition.
He also serves as alternate, if for any reason Wilmoth is unable
Twelve technicians participated in the competitionone from
each of the companys eleven divisions, and Wilmoth, who returned
to the competition as runner-up in the 2008 event. Each competitor
had won a divisional competition to reach this level.
Each competitor completed a windshield repair, a windshield replacement,
a sidelite replacement and a removal and reinstallation on a backlite
on a Chevrolet Malibu. In addition, on the previous day, each competitor
took a knowledge test and participated in a customer service exercise,
both of which played a role in the final scores as well.
During the technical part of the competition, competitors are gauged
on hundreds of items, including working methods, car care and more,
according to Belron USs Glen Moses.
When it comes to speed, Moses notes, Theyre expected
to do the job in a reasonable amount of time.
In order to be eligible to enter the regional competitions, which
feed into the divisional competitions, and on to the national competition,
Moses says the technicians must have maintained high statistics
(on items such as warranty rates and customer service surveys) in
their daily business. Likewise, if these statistics drop as a competition
approaches, the technician loses eligibility to compete.
One new addition to the competition was the use of Belrons
Ezi-Wire system for removal. Belron US chief operations officer
Rich Harrison says the company currently is in the process of rolling
out the use of the tool in various markets across the United States
both as an ergonomic measure and to lessen the chances of vehicle
Its safer for the technician, he says. The Ezi-Wire
system has been rolled out to approximately one-third of the companys
technicians so far (about 1,000).
This year, the company also held a customer service representative
(CSR) competition, featuring six of the companys CSRs.
Results of that competition had not been released at press time.
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