Standards in the Spotlight: AGRSS® and ROLAGS
September 16, 2011
A panel was
held this morning at Auto Glass Week that focused on the Auto Glass Replacement
Safety Standard (AGRSS) and the Repair of Laminated Auto Glass Standard (ROLAGS).
AGRSS standards committee chair Bob Beranek of Automotive Glass Consultants spoke,
along with ROLAGS committee chair Keith Beveridge of NOVUS Inc.
"There have only been a few changes to the Standard over the last decade,"
said Beranek, in discussing some coming changes to the document. He said the AGRSS
standards committee has made several recent changes and, after a ballot by the
committee, soon will submit the revised Standard to ANSI.
Among the changes one related to retention and adhesive systems. While the
original standard required that lot numbers and expiration dates be printed on
appropriate products, the revision will provide that technicians only use systems
that are labeled accordingly.
One change that generated a good deal of discussion is one that will require
auto glass shops in compliance with the Standard to notify customers of safe drive-away
times both before and after an installation is complete.
"We added this to the Standard to be sure the customer is aware of drive-away
time before the job even starts," said Beranek.
Several attendees questioned who should be notifying the customer and how it
can be documented.
"A good idea would be to have a script or something like that to remind
[CSRs] to say this," Beranek added. " ... Our goal is to make sure the
customer is aware of the true drive-away time before the job is done."
Another change is related to training; the new Standard includes a provision
that anyone related to the installation of auto glass at a company be trained
to the Standard.
"It doesn't have to be real formal," said Beranek.
AGRSS education committee co-chair Dale Malcolm of Dow Automotive spoke out
from the audience, and also reminded shop owners that all technicians should be
given a copy of the Standard as well.
"You've got to give them a copy of it and encourage them to read it and
teach them what it means," he said.
Beranek said he is hopeful that ANSI will accept the new Standard by the end
of the year.
Beveridge spoke about ROLAGS and said it soon will see some changes as well,
after some language "tweaking" that occurred this week. He said the
ROLAGS committee intends to vote next Friday on the changes, and get the document
to ANSI by end of year.
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