Allstate “Guarantees” Claims Service with New Program
January 3, 2012

Allstate Insurance has introduced a new program called the “Claim Satisfaction Guarantee,” through which company officials say policyholders who are unhappy with the company’s auto claims service will receive a credit on their auto policies.

Company officials say the program will apply “if an eligible customer is not happy, for any reason, with the service they receive on a paid auto claim,” and Allstate will provide a credit to the customer's auto policy. 

Allstate tested the program last year in Indiana, Ohio, Michigan and Georgia, with no additional cost on standard auto policies. With this week’s launch, Allstate officials say the program will now be available in 31 states, with others to be added in 2012.

Within the program, eligible customers will be required to “express their dissatisfaction in writing within 180 days of the incident that triggered the claim.”

"If the customer isn't happy, then we haven't done our job," says Allstate senior executive vice president of agency operations and chief marketing officer Mark LaNeve in a company release. 

According to Allstate spokesperson Kevin Smith, there is no additional cost for customers who participate in the program. “It’s automatically added to those policies in those 31 states,” Smith told™/AGRR™ magazine.

The program will include glass claims, according to Smith. " ... If we paid the claim, even on an auto glass-related repair, and the customer was not satisfied with the process, then yes, we would honor the guarantee," says Smith.

Smith was unable to specify in which 31 states the program currently is available.

This story is an original story by AGRR™ magazine/™. Subscribe to AGRR™ Magazine.
Subscribe to receive the free e-newsletter.