In an effort to educate the automotive service and repair industry about the availability of service information, the Automotive Service Association (ASA) has announced that it now offers a three-hour seminar, "You Have the Right to Repair." The course will be offered at several ASA affiliate events this year and will be part of the Congress of Automotive Repair and Service (CARS) line up Nov. 6.
The seminar can also be sponsored by other industry groups on request.
Live demonstrations of many of the OEM Web sites are presented during the course. Besides learning the content and functionality of these sites, ASA anticipates that participants will learn about implementing the necessary changes to take advantage of these non-traditional resources of information. Attendees will be provided ideas on policy, systems and processes that must be considered to effectively manage the use of these Web sites. The seminar concludes with an analysis of current service information availability issues, including what the industry puts at risk should any right to repair legislation become law.
The ASA is billing the "You Have the Right to Repair" course as "a must for owners and employees of independent shops." It is approved by the Automotive Management Institute (AMI) and attendees receive six credits toward the Accredited Automotive Manager (AAM) designation.
The course is taught by Bill Haas, AAM, ASA's vice president of service repair markets. Haas is an AMI-approved instructor and former shop owner with more than 25 years of experience in the automotive service industry.
"Today, shops are able to access OEM service information, training and diagnostic tools through these sites," said Haas. "The availability of these three critical elements have challenged technicians for many years. Those obstacles have been removed and now it is time for the industry to use this information to be more effective in repairing vehicles to the customer's satisfaction."
For more information about the seminar or to schedule "You Have the Right to Repair" for your organization, contact Haas at (800) 272-7467, ext. 222.
For a complete schedule of AMI courses, including ASA's course, "You Have the Right to Repair," visit the AMI Web site at www.amionline.org.
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