AGRR Magazine

What's In A Name? IGA Coins New Term

The vocabulary of the auto glass industry changed Thursday, when the association introduced a new term - and a printable one at that-to describe companies that own or have an interest in glass replacement companies and also provide claims administration services.

"You may have noticed one other change in our speeches this morning. We have changed the industry's vocabulary a bit," said IGA board member Shawn Newport of Star Glass in Erie, Pa. "We are using the term 'third-party administrator' only for those companies that administer claims but have no relationship with a glass company. Instead, we will be calling those who do 'competitor-administrators' from now on."

The change in nomenclature must have resonated with the crowd. When Fahmy Mechal of LYNX Services began his presentation, he said he wanted to "clarify that I am from a third-party administrator and not a competitor-administrator."

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