Harmon Solutions Group Appoints President

Harmon Solutions Group, LLC has appointed Paul Gross as President. In his new role, Gross will oversee all aspects of the claims management business for both sales and operations.

Gross has held multiple leadership roles in the auto glass industry over the past 12 years. He started by building the second largest conglomerate of Novus Auto Glass Repair and Replacement franchises operating locations from Wisconsin to North Carolina. Additionally, Gross was a founding member of the National Windshield Repair Association and continues to serve as a member of its board of directors. Gross also served at Safelite Auto Glass as a member of their executive committee and VP of Repair Services where he brought innovation to the company and created their Repair Medic operating division.

Most recently, Gross has been the executive consultant for Harmon AutoGlass, and played an integral role in facilitating the sale of Harmon AutoGlass to the Glass Doctor.

"With Paul's strategic and operational strengths, he will bring innovative alternatives and solutions to the claims management industry," said Dina Dwyer-Owens, president and chief executive officer of The Dwyer Group. "His dedication and commitment to bringing new and innovative solutions to our insurance and fleet partners is second to none."
"I am honored to be working with such an outstanding organization and delighted to serve in this new capacity," said Gross. "HSG, under its new ownership, is in the process of creating a paradigm shift in the auto glass industry. We have the unique ability to deliver unprecedented service and unparalleled severity control to our customers; creating value and much needed competition for the insurance and fleet management community. All of this is achieved through our unique distribution model where we capitalize on the strength of local entrepreneurs while simultaneously harnessing their collective buying power to create the most compelling cost structure in the industry, thereby enabling us to pass that value on to our customers."

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