The LYNX Services® auto physical damage (APD) team, based in Fort Myers, Fla., has collectively achieved the I-CAR Gold Class Professionals® training designation. Being a Gold Class Professional is the highest recognition for training a business can earn in the collision repair industry.
The APD team manages the collision claims and repair process for insurance customers of LYNX Services, a leading U.S. third-party administrator of auto glass and collision claims. To achieve Gold Class status, all members of the team - including automotive technicians, claims representatives, claims analysts, and managers - were required to complete a minimum of 13 I-CAR and/or Industry Training Alliance® programs and successfully complete a post-test at the conclusion of each course. Achieving Gold Class status required more than a year of focused effort and commitment by all members of the LYNX Services APD team.
"Insurance companies recognize the value of I-CAR training programs and many have pursued Gold Class status for their own claims operations," said Bill Marshall, director APD, LYNX Services. "Obtaining this qualification was an important goal for the LYNX APD team as a clear demonstration of their ability to deliver best-in-class services to the insurance industry."
Because claims professionals must renew their status annually, the LYNX Services APD team will continue to update their training and knowledge of the collision repair process.
"I-CAR training is designed to enable complete and safe repairs. Third party claims administrators concerned with the policy holder's satisfaction and safety should be commended for pursuing this training," said Rick Tuuri, I-CAR director of business development and field operations. "By achieving gold status, the LYNX Services APD team can best understand the work that the professional repair facility technicians perform on a day to day basis and allows them insight into the process of proper vehicle repair."
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