More than 8,500 retail auto glass repair and replacement companies have completed entering their company profile on the METRYX industry services registry, the on-line registry hosted by LYNX Services. Companies have also recorded attributes such as AGRSS registration, various achievements in technical and customer service training for their employees, and other credentials that may provide the basis for a competitive edge in the market.
According to Fahmy Mechael, LYNX Services' vice president for business process and integration, this brings to a close the initial enrollment phase and launches the validation phase for the industry services registry.
"METRYX is open, and will remain so, for any auto glass retail provider that has yet to register his or her company," said Mechael. "But now our attention is turned toward validation of the data, the necessary next step in the Value Creation process that METRYX is designed to support."
Plans for the industry services registry call for the eventual calibration of performance data such as Customer Satisfaction Index (CSI), warranty and complaints ratios, cycle time, and other measurable metrics against attributes such as AGRSS registration, NGA certification, and various other adhesive and related technical training achievements. This will lead to the Value Creation phase, which will involve associating tangible value with various credentials or attributes of companies, and then using that information to better serve policyholders/customers. Before the Value Creation phase can be launched, the Data Validation phase must be concluded.
LYNX Services has appointed a full-time professional, Mike Roush, to lead the on-going Validation and Value Creation phases into the future. As manager of the industry services registry, Roush will work with other industry constituents to conduct the data validation work, and with various organizations to enhance the Value Creation phase.
Roush comes to this position from long-term experience within LYNX Services in the areas of process improvement, total quality management and data resource management.
"The METRYX Registry is designed to bring value to all of the primary players in the value chain: glass retailer; insurance companies; and customers. Our job, as stewards of the registry data, is to manage the validity of the data so it is relevant and useful," said Roush.
LYNX Services began using the METRYX registry data in operations on October 19, 2005.
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