Mitchell to Society of Collision Repair Specialists (SCRS):
We Hear You!
In response to top concerns of collision repairers raised at the annual
National Industry Issues Forum (NIIF), hosted by the Society of Collision
Repair Specialists (SCRS), Mitchell International issued an open invitation
to the collision repair industry to come see how the company develops,
verifies, and maintains labor times. Mitchell looks forward to demonstrate
complete transparency to collision repairers, SCRS association leaders
and members, and collision repair industry press and analysts so all can
understand how the company derives and maintains its labor times database.
Foremost on the minds of the collision repairers attending the recent
SCRS conference is the perception that estimating databases are misused
and lacking transparency. Participants of the NIIF said that they would
like database providers to make available more information about how they
derive their labor times, as well as provide disclosure when significant
changes are made.
Mitchell is reaffirming its leading industry position by providing transparency
on how it develops, verifies and maintains labor times.
"Mitchell's response to collision repairers and the SCRS is: We Hear
You! That is why we are inviting the industry to personally visit Mitchell
to see for itself how we develop labor times. Once collision repairers
understand how we develop and maintain our database they will realize
that Mitchell's labor times are the most comprehensive and accurate available
to the collision repair industry," said Tom Fleming, vice president
of database development.
Barry Dorn, SCRS Director at Large and NIIF co-moderator stated, "We
appreciate Mitchell's offer to provide collision repairers with insight
into how they derive their labor times, and we are glad that Mitchell
hears our concerns and is willing to address them. SCRS believes the collision
repair industry would benefit from having an understanding as to how all
the information providers develop their times. Hopefully, this will be
the beginning of the evolution of database transparency. As important
as it is to understand how the times are derived in some cases it is more
important to understand how, when and why changes are made to the database.
Tom Fleming added, "In addition to opening the doors on labor time
development, Mitchell is fully committed to communicating to the industry
when significant changes are made to the database. By making our labor
time process transparent to one and all, and quickly communicating when
changes are made, we are ensuring that the industry can fully trust the
Mitchell Collision Estimating Database."
Highlights on how Mitchell's labor times are developed, verified and maintained
· Mitchell employs the largest dedicated in-house editorial staff
(I-CAR, Gold Class, and ASE certified master technicians with more than
15 years average industry experience) of any collision estimator provider.
Mitchell's information comes from over 50 manufacturers in North and South
· 300-plus vehicles are annually added or updated to the Mitchell
database, which includes more than 2,040 services, covering more than
104,000 model variations and more than seven million parts. Mitchell pays
nearly $6 million to achieve such accuracy and comprehensiveness.
· 180,000 vehicle configurations are tested on a monthly basis
to ensure the correct availability of vehicle options. Nationwide over
400 shops have participated in Mitchell's labor time study program. Our
editors devote the equivalent of one working day every day of the year
to performing a labor time study for use by the collision repair industry.
To increase accuracy, multiple studies of the same repair procedure are
conducted in different environments, and then the data is normalized to
ensure the allowances we report are accurate. Time studies also include
difficult-to-estimate set-up and preparation time, the checking-in and
inspection of all parts needed for a repair as well as tool set-up time.
The time studies are video taped with date and time stamps for validation