American Family Issues Minnesota D&E Pricing Structure

A GlassBYTEs subscriber faxed a copy of an American Family Insurance Company pricing statement for Minnesota's D&E areas to AGRR magazine on Friday. The text of the letter follows.

Friday, February 18, 2005

Dear Shop Owner/Manager:

We appreciate the glass service you are providing American Family's policyholders. To insure timely payment of invoices and avoid misunderstandings, we are informing you of American Family's updated Glass Market pricing. The prices represent fair and responsible glass market pricing in your area and are not the lowest available to us. All Glass Market pricing is based on the most current published NAGS benchmark list prices. Invoices from you that are accurate and not exceeding American Family's pricing structure will be paid promptly as submitted. American Family's policyholders have the right to select the automotive glass shop of their choice to complete the repairs.

However, all future invoices will be paid in accordance with the established Glass Market rates.

The pricing structure is as follows effective for services performed on or after the February 28, 2005 NAGS rebalancing:
NAGS Windshield +137.0% Above NAGS list
NAGS Tempered +118.0% Above NAGS List
Labor: $40.00 Flat
Plus: Hourly Labor Rate $34.00 Per NAGS Hour
Standard Kits $25.00 Flat
High Modulus/Non-Conductive Urethane $65.00 1.0 Kit
  $95.00 1.5 Kit
  $125.00 2.0 Kit
Windshield Repairs: $55.00 +$15 for each additional break Maximum of 3 repairs total

In addition, if the cost of the claim is going to be more than a $1,000.00, please call 1-614-602-2120 or email before beginning any work on the vehicle. You will need to get pre-authorization.

Send invoices to: American Family Insurance
PO Box 182875
Columbus, OH 43218-2875

We continue to look forward working with you providing automotive glass service to our policyholders. Should you have any questions, contact Safelite Solutions at or by faxing inquiries to 614-210-9504.

Denise Wozniak
Glass Claim Manager
American Family Insurance Company MN D&E

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