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Safelite Honored for Mobile Technology
May 12, 2009

Safelite AutoGlass recently was honored for its Mobile Resource Management (MRM) technology as a finalist for an Emerald Award in the innovation category from the Solid Waste Authority of Central Ohio (SWAC). The Emerald Awards honor businesses and individuals that focus on waste reduction and environmental stewardship in central Ohio.

The MRM tool, first deployed to a handful of markets in 2006 with the national rollout in 2008, allows Safelite AutoGlass’s field-based vehicle glass technicians across the country to download work orders using BlackBerry technology. The technology also provides turn-by-turn directions and job-site credit card processing, real-time schedule updates, receipt printing and signature capture. The application utilizes Bluetooth technology by pairing a wireless printer and signature capture device directly to the phone. The technology allows Safelite AutoGlass to virtually eliminate paper used by field technicians, which has significantly reduced waste.

Prior to using MRM, each work order was printed an average of 4.5 times on an 8.5- x 11-inch printout. The company’s new MRM wireless printers utilize a smaller, 4-inch roll of paper and the technician only produces two printouts per work order. The total amount of paper used for each work order now is less than half of what it was previously.All Emerald Award nominations must involve actions, projects, programs or individuals that occurred or live/work within the SWACO district, which includes Franklin County, Ohio, the county in which Safelite is based.

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