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Tag Archives: Amica Mutual
J.D. Power Reports Auto Insurance Claims Satisfaction Climb to Record High
One silver lining to the COVID-19 pandemic: a 22% decline in frequency of auto insurance repairable claims, translates into a record high level of customer satisfaction, according to the J.D. Power 2020 U.S. Auto Claims Satisfaction Study. Why the transformation? … Continue reading
Posted in glassBYTEs Headlines, glassBYTEs Original Story
Tagged Amica Mutual, auto insurance claims process, Auto-Owners Insurance, COVID-19, head of property and casualty insurance intelligence, J.D. Power 2020 U.S. Auto Claims Satisfaction Study, NJM Insurance Co., Tom Super, use of direct repair program (DRP) shops
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J.D. Power: Auto Insurance Price Satisfaction Down, Overall Satisfaction Up
J.D. Power recently released its 2017 U.S. Auto Insurance study, which examines customer satisfaction, reported that rates increased for 26-percent of consumers this year. This, unsurprisingly, caused price satisfaction to decline, though other areas of overall customer satisfaction increased, the … Continue reading
J.D. Power Issues Auto Claims Satisfaction Study; Amica Takes First
J.D. Power and Associates has issued its 2014 U.S. Auto Claims Satisfaction Study. Coming in first on its list for satisfaction is Amica Mutual. Continue reading