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Tag Archives: Balance Billed
Whether Safelite Solutions customer service representatives (CSRs) use the word “may” be or “will” be balance billed by out-of-network glass companies does not make a difference, according to a Safelite Group and Safelite Solutions court filing late last week. Both words are truthful, the company said in its response to the Minnesota Department of Commerce in the court filing.
What a difference a word makes. The Minnesota Department of Commerce says Safelite Group and Safelite Solutions went beyond telling policyholders in the state that they “may” be balance billed by out-of-network glass companies, and says the company told policyholders they “will” or “would” be charged for the difference between what the shop charges and what the insurer pays. So says the Department of Commerce’s court filing in response to Safelite’s motion for summary judgement.