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Belleville, MI, February 16, 2015—Mainstreet announces the launch of its new Front Line 24/7 Call Center Management, a service designed to help increase the productivity and profitability of any glass business, no matter the size. Glass companies can boost long-term success by providing dynamic customer care experience through the largest independent software provider in the glass industry.
David Carnahan, president and founder of Mainstreet, is becoming company CEO making room for Bradley Rhoades to come on board as president. Carnahan’s role is “not diminishing and he is not leaving Mainstreet;” the appointment of Rhoades will provide additional support to Carnahan and help manage the company’s growth, according to officials.