Tag Archives: Callbacks

“In some areas of the country when a customer calls you back to re-do your work it is called ‘warranty’ work or ‘re-work’ but here in Wisconsin we call them callbacks. Obviously, none of us want to have callbacks occur. They cost us money and customer ill-will. It takes up time that could be better spent on putting in parts that we get paid for. However, callbacks can be a benefit to your company if handled correctly.” —Bob Beranek

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