Tag Archives: Customer Service

To Calibrate or Not to Calibrate? There Is No Question

Posted on July 27, 2021 by Rebecca Barnabi

The importance of calibration was highlighted in a panel discussion in early June at Auto Glass Week 2021, and audience members heard it straight from the source in “Learning from Auto Glass Shops that Offer Calibration Services.” “So we’ve heard … Continue reading →

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Technology Helps Shape Insurance Customer Service

Posted on May 29, 2018 by Emmariah Holcomb

Technology has redefined how and where we get information. But it also plays a large role in what insurance customer service looks like today. Mitchell International’s 2017 Third Quarter Industry Trends Report, looks into the new normal and what that … Continue reading →

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Customer Service Tips from a Customer Service Champion

Posted on November 8, 2017 by Trey Barrineau

Customer service is the linchpin of any AGRR business. Done correctly, it can maximize a company’s profits and public profile. Done incorrectly, both can be severely damaged. Rose Williams of Mel’s Auto Glass in Erlanger, Ky., knows a thing or … Continue reading →

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Auto Glass Week™ to Feature Techniques to Improve CSR Skills

Posted on September 20, 2017 by Katherine Coig

Auto Glass Week™ is the place to get caught up on the latest in education, watch the top auto glass repair and replacement technicians and customer service representatives (CSR) compete, see the best industry suppliers and network with your peers. … Continue reading →

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Survey: People Avoid Phone Calls, and That Hurts Businesses

Posted on August 4, 2017 by Trey Barrineau

Auto glass companies spend a lot of time and money developing leads on potential new customers through mobile phones and social media, but new research shows that the unpredictable nature of consumer behavior has the potential to derail much of … Continue reading →

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TechnaGlass Teams Up with Satmetrix to Improve Customer Service

Posted on April 7, 2016 by Jenna Reed

Salt Lake City, Utah-based TechnaGlass has partnered with Satmetrix, the co-creator of the Net Promoter methodology. The regional AGRR company will deploy Satmetrix’s methodology and software to further improve its customer service. Continue reading →

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