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Tag Archives: direct repair program
State Farm’s attorneys deny the company has violated antitrust laws in their court response to a group of Florida collision shops which filed a lawsuit alleging State Farm (and dozens of other insurers) use a direct repair program to “illegally control and depress” repair rates and if the shops don’t comply, customers are steered away. This case has potential implications for the AGRR industry, as independent automotive glass repair shops allege similar issues with third-party administrators (TPAs), which handle automotive glass claims for insurers. Continue reading