Tag Archives: J.D. Power

J.D. Power: Auto Insurance Price Satisfaction Down, Overall Satisfaction Up

J.D. Power recently released its 2017 U.S. Auto Insurance study, which examines customer satisfaction, reported that rates increased for 26-percent of consumers this year. This, unsurprisingly, caused price satisfaction to decline, though other areas of overall customer satisfaction increased, the … Continue reading

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J.D. Power: Consumer Trust in Self-Driving Cars Drops

J.D. Power: Consumer Trust in Self-Driving Cars Drops

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Report: Younger Consumers Show More Trust in Automated Technology

More than half of Generation Y and Z vehicle owners trust self-driving technology, according to a new report from J.D. Power. Older populations such as Generation X, Baby Boomers and Pre-Boomers aren’t quite so trusting.

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Car Tech Problems Could Hinder Driverless Vehicles’ Acceptance

Problems with vehicle technology continue to affect reliability, according to the J.D. Power 2016 U.S. Vehicle Dependability Study (VDS). The number of problems with infotainment, navigation and in-vehicle communication systems—collectively known as audio, communication, entertainment and navigation or ACEN—has increased … Continue reading

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Report: If It Involves Safety, Vehicle Owners Want It

Some in-vehicle technologies are more preferable to consumers than others. If it involves safety, owners usually want it, according to a report from J.D. Power. “Technologies owners most often want are those that enhance the driving experience an safety, which … Continue reading

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J.D. Power Issues Auto Claims Satisfaction Study; Amica Takes First

J.D. Power and Associates has issued its 2014 U.S. Auto Claims Satisfaction Study. Coming in first on its list for satisfaction is Amica Mutual.

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