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A record-high number of serious collisions, skyrocketing used-vehicle prices and surging repair costs create an undesirable scenario for auto insurers: raise rates or go out of business. The newly-released J.D. Power 2022 U.S. Auto Insurance Study highlights that customer satisfaction … Continue reading
J.D. Power and LMC Automotive have forecasted a decline in new-vehicle retail sales for February 2022, compared to February 2021. Retail sales for last month are expected to reach 922,100 units, a decrease of 5.7% from February of last year, … Continue reading
While the automotive industry continues to move toward fully automated, self-driving vehicles, the pace is not being matched by educational efforts that will help bring buyers into the modern mobility movement. According to the redesigned J.D. Power 2021 Mobility Confidence … Continue reading
New car owners love their Porsches and their Dodges. But nearly all new car owners are infatuated with their new cars, and mass-market brands are catching up to luxury automakers in appeal. Click here to read more.
J.D. Power forecasts the average cost of a new vehicle at $38,088 for the first half of 2021, a new record high and a 10.1 percent increase from 2020 (14.1 percent up from 2019). Sales of new vehicles for June … Continue reading
J.D. Power recently released its 2017 U.S. Auto Insurance study, which examines customer satisfaction, reported that rates increased for 26-percent of consumers this year. This, unsurprisingly, caused price satisfaction to decline, though other areas of overall customer satisfaction increased, the … Continue reading
J.D. Power: Consumer Trust in Self-Driving Cars Drops
More than half of Generation Y and Z vehicle owners trust self-driving technology, according to a new report from J.D. Power. Older populations such as Generation X, Baby Boomers and Pre-Boomers aren’t quite so trusting. Continue reading
Problems with vehicle technology continue to affect reliability, according to the J.D. Power 2016 U.S. Vehicle Dependability Study (VDS). The number of problems with infotainment, navigation and in-vehicle communication systems—collectively known as audio, communication, entertainment and navigation or ACEN—has increased … Continue reading
Some in-vehicle technologies are more preferable to consumers than others. If it involves safety, owners usually want it, according to a report from J.D. Power. “Technologies owners most often want are those that enhance the driving experience an safety, which … Continue reading
J.D. Power and Associates has issued its 2014 U.S. Auto Claims Satisfaction Study. Coming in first on its list for satisfaction is Amica Mutual. Continue reading