Tag Archives: Mark Liston

Blog: The Harder you Work, the Luckier you Get

BLOG: The Harder You Work, The Luckier You Get

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Small Business Representatives Speak out to Legislators

Recently Mark Liston, Glass Doctor president, and a blogger for glassBYTEs, made his annual trip to Washington D.C., where he was joined by more than 400 people who were also representing small businesses. The main purpose of the trip is … Continue reading

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Blog: Leadership: Controlled Passion/Controlled Emotions

Blog: Leadership: Controlled Passion/Controlled Emotions

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Blog: Making People Feel Special

Making People Feel Special

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Blog: Who are you Developing?

Who are you Developing?

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Compassion

“Last Thursday I attended an event that brought tears to everyone’s eyes. An event that proves that great leaders need to have compassion.” -Mark Liston

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Appreciation

“Last Friday I drove to East Texas to attend a memorial service for a franchisee’s mother. The franchisee and his sister delivered moving tributes to their mother, Nancy. Their parents adopted them when they were days old – a couple of years apart. Their parents were married 59 years. Their father was also in attendance.” -Mark Liston

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Mark Cuban Style

“Mary Kay and I went to a Cancer Society fundraiser last year and were the highest bidder for a “sports package” – which included 4 tickets for a Dallas Mavs game, four tickets to a Texas Rangers game and four tickets for a baseball game at any other stadium who serves Coca-Cola, the sponsor.” – Mark Liston,

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Preparation

“Last week I had cataract surgery on my left eye. In two weeks I’ll have the right eye done. A few months ago I noticed that driving at night was getting tougher. It looked like there was a flashlight shining directly into my eyes when headlights were coming at me. The optometrist in Waco recommended me to a surgeon in Austin – a mere 100 miles away.” -Mark Liston

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Leaders Ask For and Provide Help

“We have an annual awards ceremony at The Dwyer Group. This year we had it at a movie theater in Waco. All 11 companies (Glass Doctor, Mr. Appliance, Five Star Painting/Protect Painting, Mr. Rooter, Rainbow, Mr. Electric, Grounds Guys, Aire Serv, Molly Maid, Mr. Handyman and Window Genie) select a team member of the year.” -Mark Liston

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TODAY’S BLOG: Leadership Lessons—Easy When You Are with the Right People

“Charlie ‘Tremendous’ Jones once said, ‘You are the same today as you’ll be in five years except for two things: the books you read and the people you meet.’” —Mark Liston

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TODAY’S BLOG: Leadership Lessons—Labor Day

“Labor Day. Parade, hot dogs and hamburgers, the unofficial end of summer and beginning of school. That is how I remember it.” —Mark Liston

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TODAY’S BLOG: Leadership Lessons—Who Cares?

“If you are a sports fan I’m sure you’ve already heard all the hubbub about 49ers quarterback Colin Kaepernick refusing to stand for the National Anthem last Friday night in a preseason game with the Packers. Apparently, this is all about the United States’ treatment of racial minorities.” —Mark Liston

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TODAY’S BLOG: Leadership Lessons—I Cannot Tell a Lie

TODAY’S BLOG: Leadership Lessons—I Cannot Tell a Lie

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TODAY’s BLOG: Leadership Lessons—Olympic Disappointments

“My wife Mary Kay and I love watching the Olympic opening ceremony. It only happens every four years yet the memories and lessons linger forever.” —Mark Liston

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TODAY’S BLOG: Leadership Lessons—Leadership in Action

“I was in an advisory board meeting last week with a group of executives, and was fascinated to study the leader. For the sake of simplicity, let’s say his name is John.” —Mark Liston

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TODAY’S BLOG: Leadership Lessons—Self Motivation

“As I mentioned last week, my wife and I were recently in San Diego for the Secret Knock. This was my third Secret Knock event and Mary Kay’s first.” —Mark Liston

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TODAY’S BLOG: Leadership Lessons—Rest: Mentally & Physically

“My wife, Mary Kay, and I are in San Diego for an event called “The Secret Knock” (secretknock.co). This means we are ‘officially’ taking a few days of vacation.” —Mark Liston

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TODAY’S BLOG: Leadership Lessons—The Price of Freedom

“I think it is somewhat fitting that we are reading about Brexit this time of year. The British are exiting from the 28-country European Union 240 years after the United States declared its freedom from the British.” —Mark Liston

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TODAY’S BLOG: Leadership Lessons—Giving Back

“I had the opportunity to go to the U.S. Open last weekend in Oakmont, Pa. Amazing event—especially for a ‘wannabe’ who has always had an appreciation for what it takes to get to this level. At least I thought I did.” —Mark Liston

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TODAY’S BLOG: Leadership Lessons—Planning for Retirement

“My best friend, Greg, retired last Friday. Sixty years old and he was able to retire. I hired him in my previous life in 2003. (The same year I met my wife Mary Kay—a very good year!) He retired from that company—13 years and several positions later.” —Mark Liston

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TODAY’S BLOG: Leadership Lessons—Building a Team

“I love sports—playing, watching and coaching. Two examples from the past week come to mind about how different leaders built their teams.” —Mark Liston

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TODAY’S BLOG: Leadership Lessons—Remembering Where You Came From

“This past weekend I had a chance to go home, back to Rockford, Ill. where I grew up. My cousin’s son (is that my second cousin?) was getting married and my wife Mary Kay and I decided to go back and enjoy the family event.” —Mark Liston

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TODAY’S BLOG: Leadership Lessons—Ramifications of Your Decisions

“Waco, Texas, is in the news again. It isn’t about the Branch Davidians that has haunted Waco since 1993. It isn’t about motorcycle gang shootout from 2015. It isn’t about our Fixer Upper TV show that is taking the country by storm. It is about Baylor University and the firing of the football coach Art Briles and sanctions to the athletic director as well as changes with school president Ken Starr.” —Mark Liston

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TODAY’S BLOG: Leadership Lessons—Lead Like You Are Going On Vacation

“We got a call from a close friend last year about doing a cruise on the Danube River in Europe this May. I knew this was something that my wife Mary Kay wanted to do for her 50th so of course I said yes! (I didn’t realize she wanted to do the one in France … not Germany, Austria or Hungary).” —Mark Liston

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TODAY’s BLOG: Leadership Lessons—Confidence

“I’m not sure if I made up the phrase ‘shooting yourself hot’ but it is something that I believed in as a kid trying to play basketball. Little did I know that it would be a cornerstone for business.” —Mark Liston

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TODAY’S BLOG: Leadership Lessons—Family

“Several years ago I joined a men’s group through church that met weekly to work on our faith. One of the study aids we used was Robert Lewis’s Authentic Manhood series. The three sessions were: The Quest for Authentic Manhood, Winning at Work and Home, and the Great Adventure.” —Mark Liston

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TODAY’S BLOG: Leadership Lessons—Difficult People

“My wife Mary Kay conducted a Lunch and Learn this week for Dwyer Group’s employees on Dealing with Difficult People. I can hear several you already thinking ‘she must be an expert because of the person she has to deal with at home!’” —Mark Liston

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TODAY’S BLOG: Leadership Lessons—Taking it to the Next Level

“Leadership means taking things to the next level. Sometimes it is in industry. Other times in business. Still other times in sports. This week I’ve had a chance to experience this at all three levels. In each situation leadership had to be involved to ‘take it up.’” —Mark Liston

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TODAY’S BLOG: Leadership Lessons—Timeless!

“Last Tuesday evening my wife Mary Kay wanted to go up to Dallas and see a group of senior citizens. They play music together and are really good—especially for a bunch of senior citizens.” —Mark Liston

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TODAY’S BLOG: Leadership Lessons—Celebrate!

“By Monday night the fans in either Chapel Hill, N.C., or Philadelphia will celebrate their team as the NCAA champs. These unpaid winning athletes will be able to say, for the rest of their lives, they were on that team.” —Mark Liston

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TODAY’S BLOG: Leadership Lessons—Coaching

“It is March Madness. If you are like me your March Madness brackets were destroyed by day two. In Waco, Texas, our beloved Baylor team was beaten by Yale in the first round. Yes, Yale. The team who had never won an NCAA game and hadn’t been to the tournament for 54 years. ” —Mark Liston

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TODAY’S BLOG: Leadership Lessons—Expect the Best

“Last week I wrote about Bill Prior—founder of Kinetico. His ‘Celebration of Life’ service was amazing. Three of his children told stories about him, as did his brother and a few others.” —Mark Liston

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TODAY’S BLOG: Leadership Lessons—From the General

“Each year the keynote at the International Franchise Association Convention is someone of very high profile. I’ve had a chance to see, up close and personal, both President Bushes as well as President Clinton, Condoleezza Rice, Colin Powell and Mayor Giuliani. James Carville and Mary Matalin were disappointing, to say the least, as was Bill O’Reilly … who got even worse reviews from the 3,000+ people in the room.” —Mark Liston

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TODAY’S BLOG: Leadership Lessons—From a Marine

“My wife, Mary Kay, and I moved to Waco, Texas, from Florida primarily because of the efforts of one person—Mary Kennedy Thompson. At the time we moved she was president of one of Glass Doctor’s sister companies in the Dwyer Group—Mr. Rooter. We met her at an International Franchise Association convention and stayed in touch over the years.” —Mark Liston

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TODAY’S BLOG: Leadership Lessons—The Special Moments

“On Saturday night there was a prelude to the Super Bowl commercials. I’m sure we all have our favorite spots over the years.” —Mark Liston

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TODAY’S BLOG: Leadership Lessons—The Little Stuff

One of the books that my wife, Mary Kay, has in her library is “Don’t Sweat the Small Stuff … and It’s All Small Stuff.” —Mark Liston

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TODAY’S BLOG: Leadership Lessons—Mentors

“Last week was our annual Leadership Retreat. The Dwyer Group is now a $1.3 billion company with 11 franchise brands, along with Portland Glass, our 34-company-owned stores in Maine, New Hampshire and Vermont. In our meeting were our entire leadership team, who came to share their successes for 2015, along with plans for 2016.” —Mark Liston

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TODAY’S BLOG: Leadership Lessons—Choices

“The Peanuts cartoon by Charles Schulz has always been one of my favorites. The strip on December 31st … combined with an event that happened at the Alamo Bowl in San Antonio, Texas … started me thinking about this week’s leadership lesson.” —Mark Liston

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TODAY’S BLOG: Leadership Lessons—Football in the Rain

“On Thanksgiving Day I had a chance, like many Americans, to watch three football games. The last one featured my team, the Green Bay Packers versus my son’s team, the Chicago Bears. This heated rivalry goes back to 1921.” —Mark Liston

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TODAY’S BLOG: Leadership Lessons (or Lack Thereof)—Jared Fogle

“Amazon lists more than 179,000 books on leadership. I love to read them—especially if they are written by someone well known. It is much easier to relate when you see how their leadership lessons inspired themselves.” —Mark Liston

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TODAY’S BLOG: Leadership Lessons—Haiti Examples

“I mentioned last week that I was headed to Haiti for a mission trip with Mission Waco. I didn’t know much about Mission Waco until last Thursday when we got to Ferrier, Haiti. I hate to admit it but I never even went to their website. In retrospect, I wish I would have. I got e-mail from someone named Janet—but that was all I knew.” —Mark Liston

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TODAY’S BLOG: Leadership Lessons—While I’m in Haiti

“This week I am in Haiti with my daughter working on Dwyer Group’s Light Haiti project. About 25 other people from North America, many employees or franchisees, are joining us.” —Mark Liston

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TODAY’S BLOG: Leadership Lessons—Founder’s Day

“Last Friday was The Dwyer Group’s 21st Annual Founder’s Day. This celebrates the life and entrepreneurship of our founder, Don Dwyer, who started our company 34 years ago.” —Mark Liston

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TODAY’S BLOG: Leadership Lessons—Giving Back

“Before heading to Reno for Auto Glass Week™ I was in Washington, D.C., for the International Franchise Association’s Franchise Action Network’s Annual Meeting. More than 400 franchisors and franchisees met to go to a Capitol Hill meeting with Congressmen and Senators fighting for small business.”—Mark Liston

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TODAY’S BLOG: Leadership Lessons—Lessons from Jack

“When I found out that Jack Welch was going to be the keynote at Auto Glass Week™ I wasn’t that excited about the news. Sure, I knew he was a leader in business. I had read one of his books over 10 years ago and stopped reading about half-way through it. Duh. Shows how wrong I can be at times! ” —Mark Liston

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TODAY’S BLOG: Leadership Lessons—More than Words

“Last Thursday morning it was 1:55 a.m. I have a 5:05 a.m. flight to St. Louis from the Austin airport. It is only 105 miles from home and almost all interstate. My wife Mary Kay is in Calgary and I decide to go to bed very early and get up at 1:30 a.m. instead of getting a hotel room in Austin. I’ve always been an early morning person and figure I’ll have almost 90 minutes to spare.” —Mark Liston

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TODAY’S BLOG: Leadership Lessons—Control What You Can Control

“Two quick leadership stories come to my mind that are prime examples of ‘controlling what one can control.’” —Mark Liston

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TODAY’S BLOG: Leadership Lessons—Think before Speaking or Writing

The world has changed. I remember hearing the story about President Franklin Roosevelt and how the press would never show him in a wheelchair because it could be viewed that America was weak.
Today popular people say or write (Tweet/Facebook) whatever is on their mind.

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TODAY’S BLOG: Leadership Lessons—Decisiveness not Divisiveness

I’m a Midwest boy from Northern Illinois. One of the biggest shames of my state is the following:

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TODAY’S BLOG: Leadership Lessons—Pop Culture & a Lot of Bread

“Another week of travel and another week of incredible memories about what I learned from three brothers. I work with one of the brothers. I would love to work with the other two!” —Mark Liston

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TODAY’S BLOG: Leadership Lessons—Motivation & Support

“Picture this. We are in Portland, Ore., over the weekend for the wedding of my wife’s niece. More than 30 family members are in town for the event. Among them are three of Mary Kay’s nephews—one is a police officer from Las Vegas, one is a career Navy man who is also one of only 90 master divers in the U.S. Navy. The third of my wife’s nephews is 15 years old. Also in the group are 12-year-old twins—sons of the diver.” —Mark Liston

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TODAY’S BLOG: Leadership Lessons—Learn, Earn & Live Well—Be One of the 3.5 Percent

“This has been a very interesting week for me for a couple of reasons. First, Dina Dwyer-Owens, Dwyer Group’s CEO for many years, invited a friend of hers to speak to our corporate group. John Assaraf visited from California and gave us a 45 minute inspirational presentation. I encourage you to go to YouTube and/or Amazon and watch/read more about John. Amazing stuff.” —Mark Liston

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Leadership Lessons—More Lessons from Lincoln

“After visiting our Capitol I can’t stop thinking about Abraham Lincoln. Watching the fireworks over the Mall in D.C. while standing in front of the Lincoln Memorial was a very touching event for me.” —Mark Liston

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TODAY’S BLOG: Leadership Lessons—From our Nation’s Capitol

“I’ve written about Washington, D.C., before in the past couple years. When my wife Mary Kay and I asked our 15-year old grandson what he wanted to do this summer to make memories with us, on top of his list was a trip to D.C. for the 4th of July.” —Mark Liston

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Automotive Glass Companies Ranked in Annual List

Entrepreneur Magazine has released its list of top 500 franchises for 2015 and five companies that offer AGRR services are on the list—Novus Glass, SuperGlass Windshield Repair, Ziebart, Techna Glass and Glass Doctor. “The process began in July 2014, when … Continue reading

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Glass Doctor Announces Addition of Vice President

Glass Doctor has added Mike Gai to its corporate staff as vice president. Due to the company’s growth, the creation of a second vice president position was needed and Gai will rejoin Glass Doctor to fill that role, according to officials.

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Glass Doctor Names Franchisee of the Year

Glass Doctor of Cleveland owner, Matt Kelly, took home the Glass Doctor Franchisee of the Year Award at The Dwyer Group International Conference September 7-10 in Orlando, Fla.

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AGRR Industry Reacts to Boyd Acquiring NCS

The industry showed a mixed response to the news over the weekend that Boyd Group Income Fund, parent company to U.S.-based Gerber Collision & Glass, Glass America and others, is acquiring Schaumburg, Ill.-based Netcost Claims Services (NCS), an automotive glass claims administrator for insurance companies. “Seems to me that companies are doing all they can do grab some market share,” says Mark Liston, president of Glass Doctor.

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Let It Snow: Epic Cold Winter Continues to Drive AGRR Demand

Though the first day of Spring is just days away on March 20, many of us would not know it by looking outside our windows today. From Northern Texas to Tennessee and New England, the ongoing snow blasts continue. Yet again, the Federal Government in Washington, D.C., is closed, and Philadelphia is experiencing the worst winter in more than 100 years. All this means good news for AGRR companies, if their team can get into the office.

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AGRR Industry Gives Back This Holiday Season

Though our stomachs are full, Santa has come and presents have been opened, the time for holiday giving continues through the New Year. Many companies in the AGRR industry make the effort to give back whether by supporting the Ronald McDonald House Charities, collecting canned food for food banks, supporting local sports teams and more.

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Glass Doctor President Presents Top Gun Award to Franchisee

Glass Doctor president Mark Liston recently presented the Top Gun award to Stephen Beavers, owner of Greers Ferry, Ark.-based Glass Doctor of North Central Arkansas.

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Glass Doctor Ranked Among Top Global Franchises Opportunities

Glass Doctor, an affiliate company of The Dwyer Group, was ranked No. 281 on the Next 300 list of global franchises determined by world-wide sales by the Franchise Times. Franchise Times also ranked Glass Doctor on its select list of Top Automotive Services.

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Government Shutdown is Over But Economic Uncertainty Continues for the AGRR Industry

While the government shutdown is officially over for now, Mark Liston, president of Glass Doctor, looks at Washington, D.C.’s antics with a skeptical eye, saying it is not helping business.

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