Tag Archives: Mitchell International

Mitchell International Introduces New Alternative for AI-Enabled Claims Processing

Mitchell International (Mitchell), headquartered in San Diego, Calif., announced that Claim Genius’ artificial intelligence (AI) can now be accessed through the Mitchell Intelligent Open Platform (MIOP). This allows U.S. and Canadian carriers to use Mitchell Intelligent Estimating with Claim Genius … Continue reading

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Mitchell International Sees Three Trends Stemming From COVID

Mitchell International, the parent company of National Auto Glass Specifications (NAGS), highlighted key data trends and its impact on the industry in its 2020 Fourth Quarter Industry Trends Report. “One thing most of these digital transformations have in common is … Continue reading

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GM and Mitchell Launch GM Collision Repair Network in Canada

Mitchell International (Mitchell) and General Motors (GM) recently introduced the GM Canada Collision Repair Network. Through the Network, participants can access business and technology resources designed to streamline the repair process, which includes auto glass, increase consumer confidence and support … Continue reading

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Wireless Tablet Makes Assessing Auto Glass Damage More Efficient

Mitchell Internal (Mitchell) and Bosch Automotive Service Solutions (Bosch) introduced the MD-500, a wireless tablet that auto glass technicians can use to more efficiently manage the repair process, according to Mitchell. The MD-500 is a new addition to the Mitchell … Continue reading

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Mitchell International Brings Cloud Estimating to the Canadian Market

Mitchell International (Mitchell) recently announced the availability of Mitchell Cloud Estimating in Canada. Carriers and collision repairers can use the cloud-based application to write estimates from anywhere and from any Internet-enabled device—including their smartphone, tablet or laptop, according to the … Continue reading

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COVID Boosts Digital Age for Auto Claims

Some auto glass members say having digital options for customers is needed and COVID-19 increased demand. The insurance claims side of the industry has offered customers options to file and check claim status reports online, and experts agree on its … Continue reading

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Part Two: Mitchell International Highlights Augmented Reality in the Industry

Mitchell International, the parent company of National Auto Glass Specifications (NAGS), highlighted new industry trends that include augmented reality impacting the industry in its 2020 Third Quarter Industry Trends Report. glassBYTEs previously highlighted the view of Ryan Mandell, the company’s … Continue reading

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Number of Calibrations Doubles from Last Year

Mitchell International recently published its 2020 Third Quarter Industry Trends Report. It highlights several items including an increase in calibrations, vehicle scanning and data-driven trends that impact the property and casualty industry. According to Ryan Mandell, Mitchell International claims performance … Continue reading

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Mitchell Releases Two New Offerings to Solve Repair Challenges

Mitchell International (Mitchell) recently announced the availability of two new industry offerings: the Diagnostics and Calibration Services Locator and Mitchell ShopPak for Cloud. Due to COVID-19 collision repair facilities are challenged with the ability to procure partner products and services, as many organizations … Continue reading

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Industry Webinar Highlights COVID-19 Challenges

As COVID-19 continues to impact the industry, the Collision Industry Electronic Commerce Association (CIECA) hosted a webinar that focused on some of the challenges associated with the continued spread of the virus. “This broadcast is aimed at addressing the many … Continue reading

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Part Two: Mitchell International’s Industry Trends Report Highlights ADAS and Auto Glass Replacements

Mitchell International, the parent company of National Auto Glass Specifications (NAGS), highlighted how Advanced Driver Assistance Systems (ADAS) has made the auto glass replacement business more complex in its 2019 Fourth Quarter Industry Trends Report. glassBYTEs previously highlighted the company’s … Continue reading

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Bud Oliver Leaves NAGS

National Auto Glass Specifications (NAGS) is losing one of its long-time employees – Bud Oliver, who has served as the product operations director for Mitchell International Inc. has resigned. “I decided to leave the company. I informed them of my … Continue reading

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Mitchell International Takes a Look at Industry Trends in Q4

Mitchell International, parent company of National Auto Glass Specifications (NAGS), recently published its 2019 Fourth Quarter Industry Trends Report, which highlight challenges and opportunities with emotional artificial intelligence (emotion AI) and claims; the impact of the increasing risks associated with … Continue reading

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Mitchell International Announces New Merchant Service Provider

Mitchell International announced it has partnered with UpdatePromisePay, powered by UpdatePromise, to be the merchant services provider for Mitchell Cloud Glass. The transition is set to begin in early February 2020, according to Rich Pannazzo, UpdatePromise chief operating officer. “We … Continue reading

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Mitchell Repair Center Integrates with QuickBooks Online

Mitchell International (Mitchell) now connects with Intuit QuickBooks Online within the Mitchell RepairCenter solution. This collaboration adds Intuit’s cloud-based accounting functions to repair facilities’ complete facility management capabilities within the RepairCenter solution, according to the company. “Mitchell’s integration with QuickBooks … Continue reading

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Mitchell Congratulates 2019 mPower Award Winners

Mitchell International (Mitchell) recently held its annual Property and Casualty Conference in Boca Raton, Fla. During the conference Mitchell’s president and CEO Alex Sun announced the winners of the third annual Mitchell mPower Awards. According to the company, the program … Continue reading

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John Gilmartin Has Left NAGS

National Auto Glass Specifications (NAGS) adjusted its leadership team following John Gilmartin’s departure. Gilmartin had served as senior vice president of service, operations, and global markets for Mitchell International, Inc. “John is leaving Mitchell [International] and has effectively moved on … Continue reading

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Auto Glass Week™ 2019 Welcomes Five New Sponsors

Auto Glass Week™ (AGW) is ready to bring you three full days of valued education, networking opportunities, exciting competitions and an exhibition floor full of top industry suppliers. The show will take place at the Indiana Convention Center in Indianapolis, … Continue reading

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Mitchell International Shares Future Tech in Q1

Mitchell International recently published its 2019 First Quarter Industry Trends Report, which highlights the impact of having 5G wirelesses technology, automotive design changes that benefit the environment, and how technology can improve claims outcomes. Mitchell International’s president and CEO, Alex … Continue reading

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Mitchell International Takes a Look at Industry Trends in Q4

The more artificial intelligence (AI) expands, the more it will impact the automotive repair industry, according to Mitchell International. The company recently published its 2018 Fourth Quarter Industry Trends Report, which looks into how intelligent automation is changing collision insurance … Continue reading

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In Case you Missed it: Mitchell International Announces Sweeping Changes to NAGS at Auto Glass Week

In Case you Missed it: Mitchell International Announces Sweeping Changes to NAGS at Auto Glass Week

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Mitchell International Announces Sweeping Changes to NAGS at Auto Glass Week

“Based on the complexity of what is happening in the market why is NAGS not changing?” asked John Gilmartin, senior vice president for Mitchell International (NAGS). “I’m here to tell you that we are.” NAGS announced it is going to … Continue reading

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Technology Helps Shape Insurance Customer Service

Technology has redefined how and where we get information. But it also plays a large role in what insurance customer service looks like today. Mitchell International’s 2017 Third Quarter Industry Trends Report, looks into the new normal and what that … Continue reading

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Artificial Intelligence Coming to Auto Glass—and Insurance

Artificial Intelligence (AI) is coming to the auto glass and insurance industries. Case in point, Mitchell International is exploring a computer vision application that uses image recognition to confirm repair vs. replace decisions. This is according to the company’s 2017 … Continue reading

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Educating the Industry about NAGS 

The National Auto Glass Specifications (NAGS) benchmark is a sensitive subject among the industry, something Mitchell International Inc. senior vice president of service and operations John Gilmartin addressed at Auto Glass Week™ as he explained how Mitchell is making improvements. … Continue reading

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Attend This Auto Glass Week Seminar to Learn What Is Changing at NAGS

Mitchell’s NAGS and its List Pricing and methodologies have been in the news this past year. You’ll hear from a top executive at Mitchell (NAGS parent) during Auto Glass Week™ about what happened, what is changing and what the future … Continue reading

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Mitchell International Returns as Auto Glass Week™ Sponsor

If you’re looking to attend educational seminars, discover the latest industry products and tools as well as installation tips and techniques, then Auto Glass Week™ 2017 is the event for you. This October, Mitchell International, based in San Diego, Calif., … Continue reading

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NAGS Benchmark: Further Details Revealed

AGRR magazine delved deep into the National Auto Glass Specifications (NAGS) benchmark in its May-June 2017 investigative article: IS NAGS broken? Today we reveal additional parts of our interview with John Gilmartin, senior vice president of services and operations at … Continue reading

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Speedy Collision Deploys Mitchell RepairCenter™ Premier Nationwide

Mitchell International, a technology, connectivity and information solutions provider, announced January 10 a partnership agreement with Speedy Collision to add Mitchell’s RepairCenter™ Premier solution across the network, according to a Mitchell press release.

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RDN Retracts Error in NAGS Pricing

An article surfaced yesterday on RepairerDrivenNews.com (RDN), citing an error regarding the NAGS 5-percent price drop in September. However, the article has since been retracted and revised. The revised article emphasizes, “Rozint said that a temporary error in the May … Continue reading

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Mitchell International Publishes 3rd Edition Older Model NAGS Book

Due to high industry demand, Mitchell International is now publishing a National Auto Glass Specifications (NAGS) book that covers model years 2000 to 2010, according to the company.

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NAGS Rebalancing: A Decade Later

Looking back, it appeared as though a seismic shift rippled through the industry ten years ago. National Auto Glass Specifications (NAGS, which is a part of Mitchell International) announced a rebalancing of its benchmark pricing that took effect February 2005. PPG Auto Glass (now owned by Pittsburgh Glass Works), Pilkington (now a part of Nippon Sheet Glass), Mygrant Glass, Kryger Glass, Saf-ti Auto Glass Distributors and many other distributors responded to the pending changes with a resounding no: “We will not change our pricing.” Insurance companies, on the other hand, were another story.

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How Will Insurance Claims Evolve as Vehicles Become Connected?

“[W]ith all of these sensors in vehicles these days and a vehicle’s ever-increasing ability to communicate with external parties, how would a future look where the car made the claim?” asks Sean Carey, president of SCG Management Consultants in Mitchell International’s fourth quarter Industry Trends Report.

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Mitchell International, Owner of NAGS, Purchased by KKR

Mitchell International, which owns National Auto Glass Specifications (NAGS), announced that global investment firm KKR has purchased Mitchell. “This will not have any impact to NAGS or the management team at Mitchell,” says Bud Oliver, director of product operations at Mitchell.

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