Tag Archives: Neil Duffy

TODAY’S BLOG: ADAS: OEM vs. Aftermarket Who Wins?

“What if you came to a corner and found a person hawking Rolex watches for $20? Would you buy one? Two? A dozen for investment purposes? Say you walk farther and another salesperson approaches you selling unlocked I phones for $75. You then find yourself at a street fair where there is a display selling suits with Armani labels for $50 and another with Oakley shades for $5. Is it your lucky day for value? Or would you stop to consider the fact that you just got ripped off by buying inferior knockoffs?” —Neil Duffy

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TODAY’S BLOG: Letter to a Third-Party Automotive Glass Claims Administrator

“I spent an hour composing a cover letter to a third-party automotive glass claims administrator (TPA) to mail in along with my initial, and hopefully last, two invoices that I will ever bill to them. I want to share most of that letter with you as I believe the issues raised strike at the heart of some of what is wrong with automotive glass.” —Neil Duffy

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TODAY’S BLOG: All I Want for Christmas

“Does anyone out there still remember the Sears’ Christmas Catalogue? For those out there who are not past a certain age, this was literally the best connection a child had to Santa. Devilishly mailed to homes somewhere at the end of October, it gave a child of the 1950s far too many ideas early enough to create and lobby Santa’s elves (aka, the parents) for the ideal presents that could be acquired in the great delivery drop on the night of December 24th.” —Neil Duffy

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TODAY’S BLOG: A Pox on Both Houses

“Recently, I had to seek authorization for a 2015 Toyota Highlander windshield. I received the okay for the glass and upper moulding immediately. However, as I have not done that model before, the Toyota parts person recommended getting the two side mouldings and ten clips saying I could always return them if not needed. So I added the twelve parts into my request.” —Neil Duffy

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Industry Responds to Guardian Auto Glass Selling Retail Assets to Safelite

“I look at Safelite like the New York Yankees,” says Mark Liston, president of Glass Doctor, describing Safelite’s recent purchase of Guardian’s retail assets. “Who they can buy, they will. Simple as that.”

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TODAY’S BLOG: Is It Really the Same as OE Glass?

“One of the real joys of being both an owner and CSR is the customer contact that I receive. It is an education of how truly gullible people are despite what degrees they may hold or how much research they may conduct when trying to make a buying decision.” —Neil Duffy

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