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Tag Archives: Safelite Solutions
Safelite Solutions Assumes Management of Plymouth Rock and Pilgrim
Effective March 1, Safelite Solutions will manage the glass programs of Plymouth Rock and Pilgrim, formerly managed by LYNX. In an email to LYNX service participants, LYNX states that the company will retain connectivity during the transition to maintain coverage … Continue reading
Posted in glassBYTEs Original Story
Tagged auto glass, auto insurance claims, LYNX, Pilgrim, PIymouth Rock, Safelite Solutions
3 Comments
Safelite Group Acquires Fremont’s Unique Payless Auto Glass
Safelite Group has acquired assets of Unique Payless Auto Glass of Fremont, Calif. The deal closed Friday, September 24, 2021. Unique Payless Auto has served the Bay Area since 2017 and, according to a statement from the company, “enjoys a … Continue reading
Safelite Acquires Glass.net
Safelite Group, which operates Safelite AutoGlass and Safelite Solutions, issued an email notification that it has acquired Glass.net and AutoGlassGuru.com as part of its purchase of Honex Interactive Industries. Glass.net, headquartered in Walla Walla, Wash., operates Mondays through Fridays providing … Continue reading
Belron Shares Repurchased and Disposed in Contract
D’Ieteren Group, which owns Belron, the parent company of Safelite AutoGlass and Safelite Solutions, announced the purchase and disposal of treasury shares between Sept. 3 and Sept. 7, 2021. D’Ieteren Group signed a liquidity contract on Sept. 3 with Kepler … Continue reading
Posted in glassBYTEs Original Story
Tagged D'Ieteren Group, Safelite AutoGlass, Safelite Solutions
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Massachusetts Shop Owners Allege Losing Work: Allege Safelite Solutions Told Customers Shops Weren’t Properly Licensed
Three Massachusetts glass shop owners allege to glassBYTEs that they started noticing an alarming trend in mid-April—customers who called their insurance carriers to get windshields replaced by their shops were told those companies weren’t properly licensed, when in fact they … Continue reading
Shop Alleges Unfair and Deceptive Trade Practices, Seeks Injunction
A Massachusetts auto glass company has sued Safelite Solutions and five insurance companies accusing the glass claims administrator of making false statements about it in an alleged attempt to steer business away. The company asks the court for a preliminary … Continue reading
Safelite Imposes New Documentation Requirements
Safelite Solutions, a leading third-party administrator to the auto glass industry, has issued new policies and procedures for auto glass services companies to submit documentation for reimbursement for recalibration services. Safelite’s new rules, to become effective as of April 23, … Continue reading
Posted in glassBYTEs Headlines, glassBYTEs Original Story
Tagged Advanced Driver Assistance Systems (ADAS), Auto Glass Industry, auto glass services companies, documentation, new policies and procedures, Peter Brown, pre-scan (DTC scan-analysis before recalibration), recalibration services, reimbursement, Safelite Solutions, third-party administrator
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Safety Insurance Now Under Safelite Solutions
Safelite says it’s all part of its usual routine, but some New England auto glass shop owners say it’s anything but. The “it” is a move to Safelite Solution’s claims processing platform by Safety Insurance. Network auto glass shops are … Continue reading
Posted in glassBYTEs Original Story
Tagged Keriake Lucas, Peter Brown, Safelite Solutions, Safety Insurance
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Safelite Solutions Ends Deal with Westhill Inc.
Safelite Solutions recently announced it has terminated its strategic partnership with Westhill Inc., an Atlanta insurance technology company after seven months. Both companies had announced the new partnership in late January of this year. “Over the past few months, it … Continue reading
Safelite Solutions Now Powers MAPFRE Insurance’s Auto Glass Program
Safelite Solutions (Safelite) will soon take over claims administration for MAPFRE Insurance in a Massachusetts auto glass program. MAPFRE refers to the program as a single end-to-end management solution that is expected to benefit all of its auto glass claims. … Continue reading
Posted in glassBYTEs Original Story
Tagged auto glass program, MAPFRE, Massachusetts, Safelite Solutions
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Safelite Solutions Stops Contact Center Operations for SGC Network
Safelite Solutions (Safelite) has announced that on Wednesday, March 25th, 2020, Safelite will cease contact center operations for SGC Network Shop Care and transition service needs to its digital channels, due to decreased volume, according to the company’s announcement. All … Continue reading
Posted in glassBYTEs Original Story
Tagged Safelite, Safelite Solutions, SGC Network, ShopCare
18 Comments
Safelite Solutions Implements Fast Track
Safelite Solutions (Safelite) issued a notice to its members about its new Fast Track invoice option. According to the company, its Fast Track option is a billing tool that incorporates artificial intelligence (AI) and must be used for businesses submitting … Continue reading
Safelite to Provide Claims Administration Services for Travelers Insurance
Safelite Solutions, Safelite’s claims administration company, has taken over administration of Travelers Insurance claims as of today. Claims were formerly administered by eGlassClaim, which is owned by Mitchell International, parent of NAGS, and done through the online resource. Travelers Insurance … Continue reading
Posted in glassBYTEs Original Story
Tagged eGlassClaim, NAGS, Safelite, Safelite Solutions, Travelers Insurance
3 Comments
Recent Network Price Changes May Affect You
Safelite Solutions recently sent out notices of changes in the prices that some insurance companies are willing to pay for AGRR claims. The company reached out to notify SGC network shops in various regions of its new network pricing. The … Continue reading
Safelite Teams Up with Ingo Money to Introduce Instant Payment of Auto Claims
Safelite Solutions is teaming up with Ingo Money to provide a new service for their customers – making processing minor auto damage claims easy and convenient. With Ingo Money, Safelite Solutions can deliver an instant payment to the vehicle owner. … Continue reading
Safelite Solutions Earns ‘Partner of the Year’ Award in Claims Innovation
Safelite® Solutions was named Partner of the Year in the Insurance Nexus Claims Innovation Awards. Winners were chosen by online voting within the insurance industry. Of the more than 15,000 votes cast, Safelite Solutions received the most, 23.18 percent, of … Continue reading
Review of Minnesota Department of Commerce Complete
The Minnesota Office of the Legislative Auditor has published its special review regarding the Minnesota Department of Commerce: Investigation of Auto Glass Insurance Processing by Safelite Solutions LLC. More than a year ago, in March 2017, Minnesota lawmakers Rep. Kelly … Continue reading
Customer Allegedly Finds Safelite Technician in Compromising Situation
A YouTube video purports to show a Florida Safelite technician getting caught by a customer in an allegedly compromising situation while on a mobile repair job. Earlier this year, Megan Lundrigan called the company to have one of the windows … Continue reading
Safelite Responds to Minnesota Department of Commerce in Court
Whether Safelite Solutions customer service representatives (CSRs) use the word “may” be or “will” be balance billed by out-of-network glass companies does not make a difference, according to a Safelite Group and Safelite Solutions court filing late last week. Both words are truthful, the company said in its response to the Minnesota Department of Commerce in the court filing. Continue reading
Safelite AutoGlass to Hire 900 at New Mexico Center
Safelite Group will create 900 new insurance claims processing and support jobs in Rio Rancho, N.M., over the next four years as it opens a new center, according to Gov. Susana Martinez. Continue reading
Safelite Asks Court for Summary Judgment in Minnesota Case
Safelite Group and Safelite Solutions have filed a motion for summary judgment in their lawsuit against the Commissioner of the Minnesota Department of Commerce. They ask that the U.S. District Court for Minnesota enjoin and declare invalid enforcement of a state statute which excludes the company “from doing business without the opportunity for a hearing.” Continue reading
Safelite Solutions Charges Transactional Fee for Immediate Pay Program
Safelite Solutions is offering in-network and non-network AGRR companies the option of signing up for an immediate pay program. There is a 2-percent transactional fee to participate. Continue reading
Posted in glassBYTEs Original Story
Tagged immediate pay program, Safelite Solutions
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Farmers Insurance Issues More Info on New Program
More details have emerged about the Farmers Insurance Enterprise First Notice of Loss (EFNOL) program. If a Farmers Insurance customer indicates a preference for an AGRR company via the new claims system, then the customer will receive a call from its claims administrator. Safelite Solutions serves as Farmers Insurance’s automotive glass claims administrator. Continue reading
Minnesota Commerce Commissioner Responds to Safelite’s Interrogatory
The Commissioner of the Minnesota Department of Commerce has objected to Safelite Group and Safelite Solutions interrogatory questions in the U.S. Federal District Court for Minnesota. Safelite Group and Safelite Solutions filed a lawsuit against the Commissioner in April 2015 … Continue reading
Safelite to Hire 300 for Call Centers to Support $1.5 Billion in Sales
Safelite Group plans to hire 300 new phone representatives for its two Columbus, Ohio-area call centers, to support the company’s “all-time high of $1.5 billion” in sales for 2015. Continue reading
Updated: Rich Campfield Sues Safelite
A lawsuit against Safelite Group, Safelite Solutions and Safelite Fulfillment LLC alleging misleading advertising has been filed in the U.S. District Court for the Southern District of Ohio by Rich Campfield, founder of Ultra Bond in Grand Junction, Colo. He claims Safelite’s misleading advertising favors replacement of windshields rather than repairs of long cracks, which have “wiped out a large portion (if not most) of the market for Ultra Bond’s products and services.” Campfield’s company has offered long-crack repair products and services since 1989. Continue reading
Rich Campfield Sues Safelite
A lawsuit against Safelite Group, Safelite Solutions and Safelite Fulfillment LLC alleging misleading advertising has been filed in the U.S. District Court for the Southern District of Ohio by Rich Campfield, founder of Ultra Bond in Grand Junction, Colo. According to court documents “The heart of this case is Safelite’s long-running and egregiously misleading advertising and promotional scheme in which it falsely tells consumers that cracks longer than six inches cannot be repaired.” Continue reading
Minnesota Case Takes One Step Closer to Trial
The case between Safelite Group, Safelite Solutions and the Minnesota Commerce Commissioner is moving closer to trial. Safelite Group had sued the commissioner and asked the U.S. District Court of Minnesota for a preliminary injunction to enjoin and declare invalid enforcement of a Minnesota statute which excludes “Safelite from doing business in Minnesota without the opportunity for a hearing.” Continue reading
Safelite Group Undergoes Organizational Changes with Executives
Safelite Group, which owns Safelite AutoGlass and Safelite Solutions, has promoted Renee Cacchillo, formerly vice president of customer and brand strategy, to the senior leadership team as senior vice president of customer, brand and technology. She will add the strategic … Continue reading
Minnesota Supreme Court Denies Safelite’s Petition for Review
The Minnesota Supreme Court has denied Safelite Group and Safelite Solutions petition for further review of an Appellate Court decision that upholds the settlement agreement between the Minnesota Department of Commerce, Insurance Division and Auto Club Group. Continue reading
Minnesota Department of Commerce Commissioner Calls Safelite Complaint “Misleading”
Safelite Group and Safelite Solutions complaint in U.S. District Court, District of Minnesota, over a Minnesota statute is “misleading,” according to attorneys representing the Commissioner of the Minnesota Department of Commerce. Safelite Group has sued the commissioner and asked the court for a preliminary injunction and to enjoin and declare invalid enforcement of a Minnesota statute which excludes “Safelite from doing business in Minnesota without the opportunity for a hearing.” Continue reading
Safelite’s Complaint Against Minnesota Attorney General Is Voluntarily Dismissed
Safelite Group and Safelite Solutions have voluntarily dismissed the complaint against Lori Swanson, in her official capacity as Attorney General of Minnesota, without prejudice in the U.S. District Court of Minnesota. The complaint remains against the second defendant—the Commissioner of the Minnesota Department of Commerce. Safelite filed the complaint to enjoin and declare invalid enforcement of a Minnesota statute which excludes “Safelite from doing business in Minnesota without the opportunity for a hearing.” Continue reading
Safelite Asks U.S. District Court for Preliminary Injunction
Safelite Group and Safelite Solutions have asked the U.S. District Court of Minnesota to issue a preliminary junction to temporarily halt enforcement of a Minnesota statute it contends prohibits “insurers and insurance claims processors from engaging in truthful commercial speech.” Continue reading
Safelite Files U.S. District Court Complaint Over Minnesota’s Settlement with Auto Club Group
Safelite Group is asking the U.S. District Court, District of Minnesota, to enjoin and declare invalid enforcement of a Minnesota statute which excludes “Safelite from doing business in Minnesota without the opportunity for a hearing.” Continue reading
Minnesota Insurance Department Asks State Supreme Court to Deny Safelite’s Petition
Minnesota’s Department of Commerce, Insurance division, has asked the Minnesota Supreme Court to deny Safelite Group and Safelite Solutions petition for review. Safelite asked for the review of a decision by the Appellate Court that upholds the settlement agreement between the Minnesota Department of Commerce, Insurance Division, and Auto Club Group. Continue reading
Safelite Asks Minnesota Supreme Court to Review Cease and Desist Order from Insurance Division
Safelite Group and Safelite Solutions have petitioned the Minnesota Supreme Court to review a decision by the appellate court that upholds the settlement agreement between the Minnesota Department of Commerce, Insurance Division, and Auto Club Group. The settlement requires Auto Club Group to “cease and desist from using Safelite Solutions, or any other subsidiary of Safelite Group Inc., as its administrator of automotive glass claims in Minnesota,” according to the settlement agreement. Continue reading
Minnesota Department of Commerce Commissioner Settles with the Auto Club Group
The Minnesota Department of Commerce, Insurance Division, has entered a settlement agreement with the Auto Club Group that provides for the Auto Club Group to pay a civil penalty of $150,000 and “cease and desist from using Safelite Solutions, or any other subsidiary of Safelite Group Inc. as its administrator of automobile glass claims in Minnesota,” according to the settlement agreement. Continue reading
Judge Grants Permanent Injunction Against Connecticut Anti-Steering Law
The lawsuit filed by Safelite Group and Safelite Solutions against Connecticut Attorney General George Jepsen and Thomas Leonardi, state insurance commissioner, over the state’s anti-steering law has reached a resolution. A Connecticut U.S. District Court judge has granted the parties’ joint motion for entry of final judgment, permanent injunction and stipulation of voluntary dismissal. Continue reading
Safelite, Connecticut Attorney General in Negotiations to Settle Anti-Steering Law Dispute
Safelite Group and Connecticut Attorney General George Jepsen and Thomas Leonardi, state insurance commissioner, are “discussing whether a consensual resolution of all the issues raised in Safelite’s complaint” is possible. Continue reading
Safelite’s Subpoenas Sent to Six AGRR Companies Over Anti-Steering Law on Hold
Six AGRR companies have withdrawn their motions to quash Safelite Group’s subpoenas over Connecticut’s Act Concerning Automotive Glass Work (Public Act 13-67) in the U.S. District Court of Connecticut after the companies have agreed to place the subpoenas “on hold.” Continue reading
Posted in glassBYTEs Original Story
Tagged Action Glass, AGRR, AGRR magazine, an Act Concerning Automotive Glass Work, Auto Glass of New England Hamden, automotive glass, Binswanger Glass, Connecticut Anti Steering Law, glassBYTEs.com, Goulet Glass Inc., LYNX Services, Payless Auto Glass, Plymouth Glass & Mirror, Public Act 13-67, Safelite Group, Safelite Solutions, Sullivan Glass
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Safelite Amends Connecticut Complaint to Seek Attorney Costs
Safelite Group Inc. and Safelite Solutions LLC have moved for leave to file a first-amended complaint over Connecticut’s anti-steering law in the U.S. District Court of Connecticut. The changes in the amended complaint include switching much of the phrasing to past tense since the law, Public Act 13-67 (a Connecticut Act Concerning Automotive Glass Work), has gone into effect. However, Safelite is also now seeking reimbursement of attorneys’ fees. Continue reading
IGA Latest Served with Safelite Subpoena, Responds with Objection
Safelite and Safelite Solutions served a subpoena on the Independent Glass Association (IGA) requesting all documents relating to Public Act 13-67 (a Connecticut Act Concerning Automotive Glass Work), all documents relating to plaintiffs’ communications with policyholders and how they refer policyholders to automotive glass repair shops and all documents concerning any automotive glass claims administrator. The IGA responded by sending Safelite a letter objecting to the subpoena, writing “The IGA presently has no members in the State of Connecticut and has had none for the entire time period identified in the document demand accompanying the subpoena.” Continue reading
Connecticut Responds to Safelite’s Letter to the Appellate Court
An attorney representing Connecticut’s Attorney General and state insurance commissioner has sent a letter to the U.S. Second Circuit Court of Appeals notifying the court that a recent decision Safelite’s attorneys have cited as relative to their pending appeal to halt enforcement of Connecticut’s anti-steering law can also be sourced in support the state’s case. Continue reading
Lynx Services Files Amended Motion to Quash Safelite Subpoena
At the judge’s request, Lynx Services has filed an amended motion to quash Safelite and Safelite Solutions’ subpoena in the Western U.S. District Court of Pennsylvania, explaining why this court is the “proper jurisdiction” and why attorneys feel the Columbus, Ohio-based company’s subpoena is “unduly burdensome” and seeks proprietary information. The subpoenas are related to the Connecticut lawsuit over the state’s new anti-steering law. Continue reading
AGRR Company Owners Call NBC Connecticut Report Fair, Alleging Safelite Steers
“They [Safelite] still try to take the job and steal the work,” says East Coast Auto Glass owner Paul Huot, though a new law anti-steering law has passed in the state. Continue reading
Safelite Solutions Details Debut of “Immediate Pay” Option; Discusses Licensing at Novus Session
Safelite Solutions plans to introduce a new “immediate pay” program that will allow shops to receive payment faster than in the past, according to Tom Reid, director of network management for the company.
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Novus Franchisees “Blaze New Trails” at Biennial Super Session
The Novus biennial Super Session came to a close Saturday with doses of both enthusiasm and realism. The Saturday morning session began with the enthusiasm—in the form of two presentations by Gary Michaels of Southwestern Consulting, who challenged to group to be more enthusiastic about their work. “Enthusiasm is contagious,” he said, “it makes other people want to help you and makes people better than they are.” Continue reading
Posted in glassBYTEs Original Story
Tagged AGRR, AGRR magazine, Auto Glass Safety Council, Ben Jarrard, Bill Gibbons, Debra Levy, Gary Michaels, glassBYTEs.com, Mygrant Glass, Novus biennial Super Session, Novus Super Session, Paul Anaya, PGW, Safelite Solutions, Southwestern Consulting, Tim and Jamie Kochakian, Tim Glover, Tom Reid
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Safelite Files New Brief Over CT Anti-Steering Law, Arguing for Appeal, Injunction
Safelite’s attorneys have filed a brief in the Second Circuit Court of Appeals, claiming that the U.S. District Court “erred in denying the motion for a preliminary injunction” and asked that the lower court’s order to be reversed. The company wants the Appellate Court to halt enforcement of Connecticut’s anti-steering law—PA 13-67. Continue reading
Safelite Solutions to Administer Claims for QBE Insurance North America
QBE Insurance North America has named Safelite Solutions as its third-party administrator (TPA) for automotive glass claims, according to glassBYTEs.com™ reader reports. Continue reading
Posted in glassBYTEs Headlines
Tagged AGRR, AGRR magazine, glassBYTEs.com, QBE Insurance, Safelite Solutions
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USAA Reports Safelite Solutions Error Over Glass Repair Quotes
An error occurred in the Safelite Solutions (SGC) system from December 26, 2013 to January 9, 2014 in which USAA automotive glass repairs were quoted at a rate of $60. The rate should have been quoted at $50, according to a USAA spokesperson.
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Connecticut Officials File Opposition to Safelite’s Request for Preliminary Injunction in Anti-Steering Case
The Connecticut public act designed help prevent steering by third-party insurance claims administrators to affiliated auto glass companies should remain intact to “protect consumer choice,” attorneys representing the state Attorney General and insurance commissioner claim in court documents filed with the U.S. District Court of Connecticut Monday in opposition to Safelite’s motion for a preliminary injunction to half enforcement of Public Act 13-67. Continue reading