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Tag Archives: Safelite
Maryland’s House Environment and Transportation Committee meeting had an in-depth auto glass discussion as several industry members weighed in on HB 519, which would require those installing auto glass in the state to follow the AGRSS Standard. “House Bill 519 … Continue reading
Joshua Stevenson took to –where else?– social media and announced that he has been named a content marketing specialist for the Safelite Auto Glass. “I am so excited to begin this new chapter of my life with Safelite as we … Continue reading
Safelite has begun administering claims for Country Financial’s auto glass program. LYNX Services (LYNX) was the previous claims administrator. The change was effective January 1, 2021. “We’re excited to enhance our partnership with Country Financial and to have them join … Continue reading
Before the New Year kicks off, let’s review the top ten stories that created the most traffic on glassBYTEs.com™ throughout 2020. Safelite Announces Layoffs and Other Measures in Response to COVID-19 – published on 3/30/20 This year’s most read story … Continue reading
Rich Harrison has a new job. The co-founder and senior manager of TruRoad, and prior to that COO for Safelite, has announced the formation of CollisionRight, a regional multi-shop operator of auto body services in the Central United States. Harrison will … Continue reading
The auto glass division of the 94-year old Lee & Cates Glass has been sold to Safelite Auto Glass. The third generation family-owned business is based in Jacksonville, Fla., and has ten locations. Safelite has purchased the auto glass portion … Continue reading
An email sent out this morning on behalf of Belron International, Safelite’s parent company, from Humphrey Singer may contain malware. The email contained two attachments, however, it listed “belrone.com” as the sending address, which is not a valid domain, according … Continue reading
Safelite Solutions recently announced it has terminated its strategic partnership with Westhill Inc., an Atlanta insurance technology company after seven months. Both companies had announced the new partnership in late January of this year. “Over the past few months, it … Continue reading
Safelite AutoGlass (Safelite) has been recognized again for its “Safelite repair, Safelite replace” jingle. Veritonic, the audio creative testing specialist, recently released their 2020 Audio Logo Scores where they measured and benchmarked audio logos with consumers, including recall awareness and … Continue reading
Safelite AutoGlass (Safelite) announced the company recently donated personal protection equipment (PPE) to two local Columbus, Ohio hospitals, including Nationwide Children’s and OhioHealth. Each hospital received 200,000 latex gloves and 1,000 N95 face masks, according to Safelite. “Knowing the critical … Continue reading
Safelite president and CEO Tom Feeney announced major company changes today, due to the effects of COVID-19 on the auto glass industry. According to Feeney, the company has experienced unprecedented change brought on by unimaginable circumstances. “COVID-19 is a major … Continue reading
Safelite Solutions (Safelite) has announced that on Wednesday, March 25th, 2020, Safelite will cease contact center operations for SGC Network Shop Care and transition service needs to its digital channels, due to decreased volume, according to the company’s announcement. All … Continue reading
Associations and businesses have begun to speak out – in both opposition and support – of a new piece of auto glass legislation introduced in Connecticut’s General Assembly. The bill, also known as HB 5294, looks to “establish an auto … Continue reading
Today Safelite Solutions (Safelite) announced a new strategic partnership with Westhill Inc. (Westhill), an Atlanta-based digital solutions company. According to a Safelite press release, Westhill’s “breakthrough technology redefines the traditional property insurance claims process, resulting in a greatly enhanced policyholder experience.” … Continue reading
Safelite Fulfillment Inc.’s (Safelite) second motion to dismiss a discrimination lawsuit in New Jersey District Court has been denied. The court has yet to announce additional dates for this ongoing suit. Case Background Walters vs. Safelite began in June 2018 … Continue reading
A drunk driver struck and killed a pedestrian in East Harlem, police told the New York Post. “The fatal crash happened just after 5 p.m. Tuesday when 23-year-old Farkell Hopkins slammed his Safelite auto windshield repair truck into the man, … Continue reading
Safelite Group Inc. (Safelite) responded to the summary judgement motion Richard Campfield, Ultra Bond, Inc. (Ultra Bond) owner and president, filed in Ohio’s federal court. Safelite states Campfield’s motion should be denied in its entirety and a summary judgement should … Continue reading
Florida’s Senate Banking and Insurance committee meeting ended in a split four-to-four vote on proposed legislation that proponents claimed would help decrease alleged auto glass repair and replacement fraud. The bill, discussed in yesterday’s meeting, sought to prohibit auto glass … Continue reading
“Don’t try to plan it all out. Some of us are so linear and put timeframes on ourselves that actually put on more pressure and be open to an opportunity that might be different from what they were thinking because … Continue reading
Safelite Group, parent company to Safelite AutoGlass, announced Howard Bruss as the company’s senior vice president and chief information officer. “As CIO, Howard will have a seat at the table with our senior leadership team and be part of the … Continue reading
Safelite Group (Safelite), the owner of Safelite AutoGlass, announced its acquisition of Quick’s Glass Service’s assets. According to the company, the transaction was completed at the close of business October 25, 2019. Quick’s Glass Service had been in business for … Continue reading
Richard Campfield, Ultra Bond owner and president, filed a motion in Ohio’s federal court seeking a summary judgement in certain aspects of Ultra Bond’s Lanham Act claim and Safelite’s counter claim in its lawsuit against Safelite Group, Inc., Safelite Solutions … Continue reading
Safelite recently released a new commercial that highlights two concepts to its customers. Both show a customer going into a brick-and-mortar Safelite location, and one highlights vehicle camera calibration as a necessary service. The commercial, which can be seen on … Continue reading
Safelite CEO and president, Tom Feeney, spoke with AGRR/glassBYTEs.com’s Deb Levy late last week about a variety of topics including the company’s recent TruRoad acquisition. Feeney also said there was absolutely no truth to the rumors of a possible acquisition … Continue reading
The U.S. auto glass repair and replacement market is increasingly concentrated in some respects but highly fragmented outside of a few major players. Those major players have, in recent years, overtaken large shares of the market through mergers and acquisitions. … Continue reading
Yesterday Safelite announced its acquisition of TruRoad and its combined businesses, and since then various news outlets and social media sites have responded to the news, creating a bit of a buzz both nationally and internationally in the auto glass … Continue reading
Safelite Group (Safelite), owner of Safelite AutoGlass, has acquired the combined businesses of TruRoad. TruRoad owns several businesses that include: JN Phillips Auto Glass, TechnaGlass, Windshield Centers, Carolina Windshield Centers, and Harmon AutoGlass service brands and StrategicClaim software and services … Continue reading
The United States’ Sixth Circuit Court of Appeals three judge panel ruled to dismiss Dan Wilson’s lawsuit which highlighted employee benefit plan issues at Safelite Group, Inc. (Safelite) last week. “This dispute centers on what constitutes an employee pension benefit … Continue reading
A Safelite employee died while working at the company’s Braselton, Ga., distribution center late last month. According to the Occupational Safety and Health Administration (OSHA) Atlanta East division’s supervisor, a report of the incident was filed in a timely manner … Continue reading
Representatives from Allstate Insurance and Safelite spoke at the Rhode Island Committee on Corporations hearing last week to voice concerns over vague language in proposed legislation regarding calibration. The two pieces of legislation referenced throughout the hearing were House Bill … Continue reading
Earlier this week a California Federal Court judge granted a preliminary settlement in the Yadir A. Ontiveros v. Safelite lawsuit. Safelite agreed to pay roughly $8.2 million to settle its labor violation suit, which claimed the company “shortchanged” California workers … Continue reading
Safelite hired Doug Clarke, former owner of Pit Stop Automotive Center, in Mt. Pleasant, SC. Clarke owned and operated Pit Stop, a recalibration company, before selling his businesses to Safelite in April 2018. “I think there’s confusion about Doug Clarke … Continue reading
The messy dispute between the Minnesota Insurance Commissioner, Mike Rothman and Safelite have resulted in some hefty fees for Safelite’s attorneys. Last week the Eighth Circuit Court ruled the legal team for the auto glass repair company deserved close to … Continue reading
Safelite Solutions, Safelite’s claims administration company, has taken over administration of Travelers Insurance claims as of today. Claims were formerly administered by eGlassClaim, which is owned by Mitchell International, parent of NAGS, and done through the online resource. Travelers Insurance … Continue reading
Safelite has purchased another regional powerhouse; Glasspro of North Charleston SC, an 11 – location AGRR company owned by Paul Heinauer. The transaction was completed at the close of business January 4, 2019, according to the company. “I’ve always been … Continue reading
Tom Feeney thinks he and Mark Twain have something in common. The Safelite CEO echoes one of the Midwest’s most prolific writers, saying that reports of his demise have been greatly exaggerated. In a wide-ranging interview with glassBYTEs.com/AGRR magazine on … Continue reading
Safelite Solutions is teaming up with Ingo Money to provide a new service for their customers – making processing minor auto damage claims easy and convenient. With Ingo Money, Safelite Solutions can deliver an instant payment to the vehicle owner. … Continue reading
The plaintiff attorneys in the Richard Campfield vs. Safelite lawsuit submitted a revised schedule for U.S. District Court Judge Michael H. Watson to consider earlier this month. Defense attorneys representing Safelite, agree with the proposed revision. Campfield, founder of Ultra … Continue reading
Columbus, Ohio based Safelite® Group has reached an agreement to acquire the assets of Richardson Auto Glass. The transaction was completed on June 4. Richardson Auto Glass was founded in 1992 and now serves Dallas, Texas, surrounding communities, and east into Louisiana. “This acquisition … Continue reading
Belron’s sales rose 4.1 percent in 2018’s first-quarter trading update, the company reported this week. That figure represents a 9.6 percent organic increase. The company said its consumer base also grew to 4.2 million served. That’s an increase of 7.2 … Continue reading
A windshield-replacement job brought the unusual resolution to a hit-and-run investigation in New Hampshire last month. Police in Dover, N.H., arrested Bruce Bernier, 61, of Newmarket, in connection with a hit-and-run incident April 2. According to police reports, a black … Continue reading
Belron released its 2017 annual report and Gary Lubner, CEO, reported several achievements. Among them was the fact that the company extended its services into home repair, added a new shareholder and expanded the company’s Safelite Solutions program. The report … Continue reading
The judge in a lawsuit filed by Richard Campfield, founder of Ultra Bond in Grand Junction, Colo., against Safelite has approved a change of schedule in the suit, at the request of both parties. Campfield is suing the company for … Continue reading
The attorneys for Richard Campfield, founder of Ultra Bond in Grand Junction, Colo., urged an Ohio judge not to dismiss his amended complaint against Safelite, according to a recently filed court document. Campfield is suing the company for allegedly utilizing … Continue reading
Three additional former Safelite technicians have joined the July 2017 lawsuit against the company for alleged unpaid wages due to the company’s purported “Forty-Hour Plan.” The plaintiffs are seeking $500,000 total under the Fair Labor Standards Act.
In the Fall issue of Eriesense, Erie Insurance highlights its partnership with Safelite Solutions for windshield repairs. Eriesense is the quarterly magazine for policyholders.
In D’Ieteren’s annual report issued February 28, Belron, parent company to Safelite AutoGlass, reported that its net financial debt increased in 2017 to $1 billion (EUR 1,271.9 million), a 54-percent increase on a year-over-year basis. Belron’s refinancing was complete in … Continue reading
Belron’s revenue increased by 5.5 percent in comparison to 2016, despite a mild winter in the United States, which negatively impacted Safelite’s sales in the first quarter, according to D’Ieteren’s 2017 financial report. D’Ieteren, a Belgium-based company, owns Belron, which … Continue reading
Dan Wilson, former CEO of Safelite Group, and Paul Gross, former CEO of Insurance Claims Management (ICM), the privately held parent company of HSG and the ProGlass Alliance Network, are now the majority owners of ICM as an investor group. … Continue reading
After much discussion, Arizona SB 1155, a bill aimed at strengthening the state’s current anti-steering laws and requiring timely inspections of glass claims, cleared the state’s Senate Committee on Government. “I come here before you today as someone who’s been … Continue reading
Is the case of Campfield vs. Safelite close to a resolution? Not quite. On February 7, Richard Campfield filed a 60-page amended complaint, including a jury demand, to his original lawsuit filed in August 2015. The next day Safelite filed … Continue reading
The legal battle between VIP Auto Glass and Geico General Insurance Company has come to an end. Judge Mary S. Scriven dismissed the October 2016 case against the insurer, which claimed the company violated Florida law by underpaying auto glass … Continue reading
Before we head into the New Year, let’s have a look at the stories that generated the most traffic on glassBYTEs.com™ throughout 2017. Customer Allegedly Finds Safelite Technician in Compromising Situation This year’s most read story involved a Florida resident … Continue reading
Belron Enters an Agreement to Acquire the Assets and Operations of Laser Group in Australia and New Zealand
In alignment with its service extension strategy, Belron, parent company to Safelite AutoGlass, has entered into an agreement to acquire Laser Plumbing and Electrical Group ANZ (Laser Group). The company is a provider of plumbing and electrical services to both … Continue reading
Belron, parent company of Safelite, in partnership with L Marks, announced recently that it plans to run its “Drive with Belron” startup accelerator program for a third year. The program, which accepts applicants from six continents including North America, is … Continue reading
Less than a year after its inception, Houston-based Safe Tech Auto Glass implemented a proprietary software system that streamlined every aspect of the business, allowing its technicians to service more vehicles in a day. The company’s six locations, all in … Continue reading
Geico General Insurance Company has asked the U.S. District Court Middle District of Florida Tampa Division to enter default judgment in its favor in the October 2016 lawsuit filed by VIP Auto Glass (VIP). The auto glass shop was seeking … Continue reading
Another former Safelite technician has joined two other plaintiffs in the lawsuit against the company for alleged unpaid wages due to the company’s purported “Forty Hour Plan.” The plaintiffs are seeking $500,000. Quincy Williams has joined plaintiffs Lamar Mackall and … Continue reading
Saturday Night Live (SNL) made national headlines this weekend, but not for its political satire. The late-night comedy show spoofed Safelite’s “Safelite Repair, Safelite Replace” television ads. The sketch closely followed Safelite’s existing ads by featuring a technician who replaced … Continue reading
The four attorneys representing VIP Auto Glass (VIP) in the case against Geico General Insurance Company for underpaying auto glass shops withdrew their representation of the plaintiff, claiming “irreconcilable differences” and “serious ethical concerns” as reasoning behind the action. VIP … Continue reading
A YouTube video purports to show a Florida Safelite technician getting caught by a customer in an allegedly compromising situation while on a mobile repair job. Earlier this year, Megan Lundrigan called the company to have one of the windows … Continue reading
A Maryland judge has granted Safelite Group a time extension to respond to allegations accusing the company of illegally altering employee time cards to bypass paying overtime wages. Plaintiffs Lamar Mackall and Ryan Hunter allege the company implemented the policy … Continue reading
A Minnesota U.S. District Court judge has ordered the state’s Department of Commerce (DOC) to pay Safelite Group’s attorney’s fees and costs for a lawsuit brought forth by the company following allegations made by the DOC’s commissioner Michael Rothman. Rothman … Continue reading
Two former Maryland Safelite technicians are suing the company for alleged unpaid wages, according to a July 31 lawsuit filed in the U.S. District Court of Maryland Northern Division. Plaintiffs Lamar Mackall and Ryan Hunter claim the company illegally altered … Continue reading
Reliable Insurance Network, an independent agency servicing Minnesota, Wisconsin and Arizona, recently sent an email to its insureds recommending Safelite for all auto glass repair or replacement needs, specifically if the car is equipped with Advanced Driver Assistance Systems (ADAS). … Continue reading
An Ohio judge has granted an extension in the timeline for the discovery phase of the lawsuit filed against Safelite Group, Inc. by Richard Campfield and Ultra Bond. Judge Michael Watson of the Eastern Division of the Southern District of … Continue reading
Former Safelite president and CEO Dan Wilson has responded to a request his former employer made for partial summary judgment in a suit he filed last year. The suit alleges that Safelite’s nonqualified deferred compensation plan (known as the Safelite … Continue reading
Amica Insurance has begun notifying agents that it will begin using Safelite Solutions as a claims administrator next week. Julie Simpson, a communications and public relations manager for Amica Insurance, the largest auto insurer in the country, would neither confirm … Continue reading
Mauro Castillo Vidal and Safelite Fulfillment Inc. have reached a settlement in the case accusing the auto glass installation company of discrimination, which was brought forth after Vidal’s termination in 2010. Vidal worked as a warehouse driver for the company … Continue reading
VIP Auto Glass Inc. (VIP) and Class members are seeking class certification in a Florida lawsuit against Geico General Insurance Company for allegedly violating the state’s law by underpaying auto glass shops not affiliated with Safelite Retail facilities or participants … Continue reading
Safelite Group, Safelite Solutions and Safelite Fulfillment LLC have responded to complaints made by Rich Campfield, founder of Ultra Bond, in his 2015 lawsuit against the company alleging it utilizes misleading advertising, damaging his business and depriving consumers of the … Continue reading
The U.S. District Court of California’s Central District has granted in part and denied in part Safelite’s motion for summary judgment in a lawsuit where the company stood accused of nine violations of California’s Fair Labor Standards Act (FLSA.) In … Continue reading
For what it said are reasons of inconsistency and lack of substantial evidence, the U.S. District Court for the Northern District of California has granted Safelite’s motion for summary judgment against terminated employee, Mauro Castillo Vidal. Vidal had filed a … Continue reading
The Illinois-based insurance provider, who has been providing insurance to teachers since 1945, has added a new disclaimer to its Fast Glass Service hotline within the last year.When a caller is waiting to be connected to an agent, they will … Continue reading
After 25 years of serving Safelite Group, Doug Herron, executive vice president and chief financial officer, has announced his plans to retire at the end of 2017. Tim Spencer, who joined Safelite Group last year, has been named the company’s … Continue reading
A Minnesota house and senate bill that would widen the scope of those included in the definition of an insurance adjuster has been killed. The bill would have allowed those who report claims to practice as adjusters without a license, … Continue reading
Safelite has responded to allegations of multiple discrimination claims in terminated employee Mauro Castillo Vidal’s opposition for summary judgment, Vidal says management began treating him differently after his wife Christina filed a separate lawsuit against the company. Mauro Vidal worked … Continue reading
The Assembly Insurance Committee in New York State passed a bill in January 2017 that set to amend the state’s insurance law. The law requires insurance companies to disclose to consumers that they have the right to choose which shop conducts … Continue reading
A bill introduced in January 2017 to tighten anti-steering disclosure has passed the Assembly Insurance Committee in New York State. The bill by Assemblyman William B. Magnarelli proposes to amend the state’s insurance law to require disclosing that consumers have … Continue reading
Mauro Castillo Vidal, an ex-Safelite employee who initiated a lawsuit against his former company alleging multiple instances of discrimination, has filed a response to the Safelite’s motion for summary judgement. Vidal worked as a warehouse driver since being hired by … Continue reading
ThorSport Racing announced that Safelite AutoGlass is supporting the No. 27 Toyota Tundra driven by Louisville, Ky., native, Ben Rhodes in the NASCAR Camping World Truck Series (NCWTS). “This is an amazing opportunity to be partnered with Safelite AutoGlass, Toyota … Continue reading
Safelite has requested that the court make a partial summary judgment in a case filed by former company president and CEO Dan Wilson. In the suit, filed last September, Wilson alleged that the company’s nonqualified deferred compensation plan (known as … Continue reading
Last February, a fan’s windshield was hit by a spring training home run. After sharing photos and social buzz on Twitter, Safelite AutoGlass® stepped up to replace the fan’s windshield at no charge. Taking it one step further this year … Continue reading
Safelite AutoGlass has opened its fifth contact center. The facility, located in Rio Rancho, N.M., has seats for up to 1,000 customer service representatives—more than 500 of the people who will fill those seats have been hired. The June 2016 … Continue reading
The sponsor of a bill that would effectively repeal Arizona’s “zero-deductible law” spoke publicly about the bill’s provisions January 25 on a Phoenix radio station, and her comments drew swift reactions from some in the auto glass industry.
Safelite is entitled to use scripts telling customer they “may” be balance-billed under the First Amendment, a Minnesota federal court has ruled.
A California judge has vacated a filing deadline in a class-action case in which a former Safelite technician claims the auto glass company violated federal labor law.
Safelite AutoGlass® recycled 1.76 million windshields in 2016, according to a company press release.
From lawsuits to changes in the automotive glass industry, 2016 proved to be an unpredictable one.
A judge has established the timeline for the discovery phase of the suit filed against Safelite Group, Inc. by Richard Campfield and Ultrabond.
A U.S. District Court judge ruled September 30 on a motion made by Safelite Group, Inc., to dismiss a case brought against the company by Ultra Bond, Inc., giving partial victories to each side and a case that will move forward in part.
Belgium-based D’Ieteren is acquiring a 41 percent stake in Milan-based Moleskine—a developer and seller of specialized notebooks, as well as writing, travel and reading accessories—and plans to launch a public takeover offer for the remaining shares.
What a difference a word makes. The Minnesota Department of Commerce says Safelite Group and Safelite Solutions went beyond telling policyholders in the state that they “may” be balance billed by out-of-network glass companies, and says the company told policyholders they “will” or “would” be charged for the difference between what the shop charges and what the insurer pays. So says the Department of Commerce’s court filing in response to Safelite’s motion for summary judgement.
Safelite Group will create 900 new insurance claims processing and support jobs in Rio Rancho, N.M., over the next four years as it opens a new center, according to Gov. Susana Martinez.
Belron’s organic sales from continuing operations grew 6 percent in the first quarter thanks in large part to continued market gains in the United States, according to D’Ieteren’s first quarter update. Belgium-based D’Ieteren owns Belron, which in turn owns Safelite … Continue reading
The parties in the Campfield-Safelite suit have asked the court to reschedule the initial expert disclosures since the court has not yet ruled on a motion to dismiss. Plaintiff Rich Campfield, founder of Ultra Bond in Grand Junction, Colo., filed a lawsuit in August 2015 alleging misleading advertising by Safelite in the U.S. District Court for the Southern District of Ohio.
More than 30 people have died and dozens more injured in terrorists attacks carried out at an airport and metro station in Brussels, Belgium, today. This news hits home for the AGRR industry because the city is headquarters to D’Ieteren, parent company to Belron, which in turn owns Safelite AutoGlass in the United States.
A stakeholders’ meeting was held Monday for Arizona House of Representatives Bill 2500, “Unlawful Practices: Auto Glass Repair.” The bill passed the state House and the discussion now revolves around its approval in the Arizona Senate. A glass shop owner … Continue reading
The U.S. Federal District Court for Minnesota has issued a scheduling order in the Safelite-Minnesota case saying all parties must be ready for a bench trial by August 29, 2016. Safelite Group and Safelite Solutions filed the lawsuit in U.S. Federal District Court in April 2015 to enjoin and declare invalid enforcement of a Minnesota statute which excludes the company “from doing business in Minnesota without the opportunity for a hearing.”
Safelite Group, Safelite Solutions and Safelite Fulfillment (Safelite) have filed a reply to Rich Campfield’s opposition to their motion to dismiss in the U.S. District Court for the Southern District of Ohio, Eastern division. Campfield, founder of Ultra Bond in Grand Junction, Colo., filed a complaint against Safelite in mid-August 2015, alleging that the company engages in misleading advertising that favors replacement of windshields rather than repairs of long cracks, which he alleges has “wiped out a large portion (if not most) of the market for Ultra Bond’s products and services.”
Former Safelite employees, Mauro and Christina Castillo, have filed two separate complaints alleging discrimination against the company in the U.S. District Court, in the Northern District of California.
From driverless vehicles to criminal charges, acquisitions and Advanced Driver Assistance Systems (ADAS) calibration, 2015 was a big year for the AGRR industry. News from the big technology show in Las Vegas—CES—Safelite, C.R. Laurence, Belron, Pittsburgh Glass Works (PGW) and … Continue reading
Rich Campfield, founder of Ultra Bond in Grand Junction, Colo., has filed a response to Safelite’s recent motion to dismiss the case he filed in mid-August against Safelite Group, Safelite Solutions and Safelite Fulfillment. The case alleges that the company … Continue reading
“Will glass breakage stop and go to zero? Absolutely not. But we have seen breakage decline and we’ve seen it over a number of years. We’re not seeing it change,” said Gary Lubner, CEO of Belron during an investor day conference for D’Ieteren held last week in London. As demand for AGRR services declined worldwide, what has helped drive the company’s growth from 5.3 million AGRR jobs in 2005 to 11 million in 2014? The answer: United States-based Safelite, according to the CEO.
“All cars now are going to have these Advanced Driver Assistance Systems [ADAS] and if you don’t get the calibration right, it has pretty serious consequences and so we are obviously speaking to insurance companies around the world. We are now equipped worldwide to be able to deliver ADAS calibration,” said Gary Lubner, CEO of Belron during an investor day conference for D’Ieteren held last week in London. D’Ieteren is parent company to Belron and United States-based Safelite.
Former technician Yadir Ontiveros has filed an amended state class action lawsuit against Safelite Fulfillment, Safelite Group and Safelite Glass Corp. in the U.S. District Court, Central District of California, saying the company violated Fair Labor Standards Act (FLSA). “At all times while employed as a technician, plaintiff has been paid on a piece-rate basis,” his attorney says. Safelite denies the allegations.
Safelite Group, Safelite Solutions and Safelite Fulfillment have asked the judge to dismiss a lawsuit filed by Rich Campfield, founder of Ultra Bond in Grand Junction, Colo., which alleges misleading advertising that favors replacement of windshields rather than repairs of long cracks, which have “wiped out a large portion (if not most) of the market for Ultra Bond’s products and services.”
The prosecutor for Franklin County, Ohio, is seeking evidence regarding Aaron Wisenbarger’s alleged theft of $1.56 million from Safelite AutoGlass.
Former technician Yadir Ontiveros has filed a state class action lawsuit against Safelite Fulfillment, Safelite Group and Safelite Glass Corp. in the U.S. District Court, Central District of California, alleging Fair Labor Standards (FLSA) violations stemming from Safelite’s pay-per-piece program.
Safelite needs a little more time to respond to legal complaints brought against them by Rich Campfield, founder of Ultra Bond. The suit alleges that Safelite has misleading advertising that favors replacement of windshields rather than repairs of long cracks, which … Continue reading
D’Ieteren, parent company to Belron and Safelite, reported six-month consolidated results before taxes for its automotive repair and replacement business reached $90.3 million USD (80.4 million EUR), up 60.2 percent over the prior year, mostly due to increased sales in the United States, tight cost control and the impact of restructuring in Europe, according to the company’s report.
A lawsuit against Safelite Group, Safelite Solutions and Safelite Fulfillment LLC alleging misleading advertising has been filed in the U.S. District Court for the Southern District of Ohio by Rich Campfield, founder of Ultra Bond in Grand Junction, Colo. He claims Safelite’s misleading advertising favors replacement of windshields rather than repairs of long cracks, which have “wiped out a large portion (if not most) of the market for Ultra Bond’s products and services.” Campfield’s company has offered long-crack repair products and services since 1989.
A lawsuit against Safelite Group, Safelite Solutions and Safelite Fulfillment LLC alleging misleading advertising has been filed in the U.S. District Court for the Southern District of Ohio by Rich Campfield, founder of Ultra Bond in Grand Junction, Colo. According to court documents “The heart of this case is Safelite’s long-running and egregiously misleading advertising and promotional scheme in which it falsely tells consumers that cracks longer than six inches cannot be repaired.”
Safelite Group and Mathew Howcroft, a former technician trainee with Safelite AutoGlass in Charlotte, N.C., have reached a settlement in a case in which the former employee alleged wrongful termination under the Americans with Disabilities Act. Howcroft had filed a … Continue reading
Service AutoGlass has launched an online Resource Center for its wholesale customers. The site is designed to offer customers information on marketing, bookkeeping and other best practices for managing business.
Safelite Group and Safelite Solutions attorneys says the Minnesota Commerce Commissioner is attempting “to distract attention from the unconstitutional speech restrictions by asserting that Safelite is ‘engaged in the unlicensed adjusting of insurance claims.’” The attorneys call this a “red herring” and say the crux of the case is about the company’s right to free speech, not licensed claims adjustment.
D’Ieteren, parent company to Belron and Safelite, has released its 2014 annual report with a Belron chapter titled “Responding to Market Challenges.” A portion of the 166-page report, including a Q&A section with Gary Lubner, Belron’s CEO, is devoted to the business trends for the company’s automotive glass repair and replacement business, which includes Safelite AutoGlass.
Safelite Group is asking the U.S. District Court, District of Minnesota, to enjoin and declare invalid enforcement of a Minnesota statute which excludes “Safelite from doing business in Minnesota without the opportunity for a hearing.”
D’Ieteren released its financial reports for full-year 2014 today. The company’s full-year sales for the automotive glass repair and replacement division are up 1.3 percent. D’Ieteren is the parent company of Belron, which owns Safelite.
Jerri Joann Johnson, who filed a complaint against Safelite alleging one of its technicians caused damage to her vehicle which the company “refuses to fix,” has agreed to a settlement conference with Safelite Group and Archer Western Contractors.
From acquisitions to divestments to lawsuits and consumer complaints over shattering backlites, 2014 was a big year for the AGRR industry. News from PGW, LYNX, Carlex, Guardian and others dominated the top-ten list of most clicked on glassBYTEs.com™ stories for … Continue reading
Hanover Insurance waives the glass deductible for its platinum insurance customers who use the company’s preferred glass provider or network-affiliated automotive glass shops, according to Emily Trevallion, a Hanover spokesperson.
D’Ieteren, parent company to Safelite and Belron, has purchased 17,313 treasury shares at an average price of €28.14 in Euros per share on Euronext Brussels from October 14-22, 2014.
Safelite Group and Connecticut Attorney General George Jepsen and Thomas Leonardi, state insurance commissioner, are “discussing whether a consensual resolution of all the issues raised in Safelite’s complaint” is possible.
Jerri Joan Johnson of Laurel, Md., has brought a complaint against Chicago-based Archer Western Contractors and Safelite Group in the U.S. District Court of Maryland. She alleges that a stone from a construction company truck hit and damaged the backlite of her 2004 Hummer H2. The company took responsibility and sent a Safelite AutoGlass technician out to replace the backlite, she claims; however, she alleges Safelite caused damage to her vehicle which it “refuses to fix.”
Judge Joan Margolis has granted Safelite Group’s request to amend its Connecticut complaint over an Act Concerning Automotive Glass Work (Public Act 13-67) to seek reimbursement of attorneys’ fees. She has also set a schedule for the dispute to play out in the U.S. District Court of Connecticut.
The U.S. District Court for the Eastern District of Michigan, Southern Division, has dismissed a case between former Michigan employee Ernest Bishop and Safelite Group. The two parties involved in the case, which alleged violations to the Family Medical Leave Act (FMLA) and the Americans with Disabilities Act (ADA), reached an undisclosed settlement, according to the court.
Though the Second Circuit Court has ordered a preliminary injunction temporarily halting enforcement of Public Act 13-67—An Act Concerning Automotive Glass Work—the dispute over the subpoenas sent by Safelite continues to play out as the Connecticut Attorney General could decide to appeal the Circuit Court’s decision to the State Supreme Court. LYNX Services was served by Safelite and responded by asking the U.S. District Court for Western Pennsylvania to quash the subpoena. Safelite has responded in opposition.
The Connecticut Attorney General and automotive glass companies who supported the state’s Act Concerning Automotive Glass Work (Public Act 13-67) are now analyzing what their next step will be after the Second Circuit Court handed down a decision to temporarily halt enforcement of the statute.
The Second Circuit Court ordered a preliminary injunction on First Amendment grounds that temporary halts enforcement of Public Act 13-67—An Act Concerning Automotive Glass Work.
D’Ieteren, parent company to Belron and Safelite, reports that six-month sales for the automotive glass repair and replacement division are down 0.5 percent. The “extreme winter weather in the U.S. and market share gains in a majority of countries,” bolstered results. However, an “exceptionally mild winter weather in Northern Europe” had a negative impact.
Binswanger Glass, Action Auto Glass, Auto Glass of New England and Goulet Glass, doing business as Sullivan Glass, have all filed motions to quash document and witness subpoenas from Columbus, Ohio-based Safelite over Connecticut’s anti-steering law.
Safelite Group Inc. and Safelite Solutions LLC have moved for leave to file a first-amended complaint over Connecticut’s anti-steering law in the U.S. District Court of Connecticut. The changes in the amended complaint include switching much of the phrasing to past tense since the law, Public Act 13-67 (a Connecticut Act Concerning Automotive Glass Work), has gone into effect. However, Safelite is also now seeking reimbursement of attorneys’ fees.
Safelite and Safelite Solutions served a subpoena on the Independent Glass Association (IGA) requesting all documents relating to Public Act 13-67 (a Connecticut Act Concerning Automotive Glass Work), all documents relating to plaintiffs’ communications with policyholders and how they refer policyholders to automotive glass repair shops and all documents concerning any automotive glass claims administrator. The IGA responded by sending Safelite a letter objecting to the subpoena, writing “The IGA presently has no members in the State of Connecticut and has had none for the entire time period identified in the document demand accompanying the subpoena.”
An attorney representing Connecticut’s Attorney General and state insurance commissioner has sent a letter to the U.S. Second Circuit Court of Appeals notifying the court that a recent decision Safelite’s attorneys have cited as relative to their pending appeal to halt enforcement of Connecticut’s anti-steering law can also be sourced in support the state’s case.
At the judge’s request, Lynx Services has filed an amended motion to quash Safelite and Safelite Solutions’ subpoena in the Western U.S. District Court of Pennsylvania, explaining why this court is the “proper jurisdiction” and why attorneys feel the Columbus, Ohio-based company’s subpoena is “unduly burdensome” and seeks proprietary information. The subpoenas are related to the Connecticut lawsuit over the state’s new anti-steering law.
Attorney Stephen Wright of Goldman Gruder & Woods is representing three AGRR companies in Connecticut that have been subpoenaed for records and communications by Columbus, Ohio-based Safelite over the state’s anti-steering law. “It’s my belief that Safelite subpoened every glass shop that supported the legislation [Public Act 13-67—an Act Concerning Automotive Glass Work],” says Andre Santamaria, owner of Auto Glass of New England, whose Hamden, Conn., location was served.
Lynx Services has filed a motion in the U.S. Western District Court of Pennsylvania to quash a subpoena served on the company by Safelite Group and Safelite Solutions involving the Connecticut lawsuit over the state’s new anti-steering law. “The subpoena demands the production of documents that go to the very heart of Lynx’s business operations,” according to court documents filed by Lynx.
A website that bills itself as “Consumereagle.com” has published an interesting scenario that teases of potential legal action against Safelite. The website appears to be connected with the legal industry although glassBYTEs.com™ editors were unable to confirm its actual ownership.
Safelite’s Attorneys File Letter with Appellate Court in Support of Halting Enforcement of Anti-Steering Law
Attorneys representing Safelite have sent a letter to the U.S. Second Circuit Court of Appeals notifying that court of “a recent decision relevant to [their] pending appeal” to halt enforcement of Connecticut’s anti-steering law. “In American Meat Institute versus U.S. Department of Agriculture, the D.C. Circuit held that the test articulated in Zauderer versus Office of Disciplinary Counsel, applies to compelled commercial disclosures that serve government interests besides preventing consumer deception. In doing so, the court adopted the approach already followed in this Circuit. Yet, the court also addressed issues related to Zauderer’s scope that are relevant to this appeal,” the company’s attorneys claim.
U.S. marshals served subpoenas from Safelite on many automotive glass company owners in Connecticut this week for information related to its legal effort to halt enforcement of PA 13-67 (An Act Concerning Automotive Glass Work), according to the Connecticut Attorney General’s office and glassBYTEs.com™ reader reports.
“They [Safelite] still try to take the job and steal the work,” says East Coast Auto Glass owner Paul Huot, though a new law anti-steering law has passed in the state.
Safelite CEO Tom Feeney’s fundraiser video question-and-answer program for the Ronald McDonald House charities has been rescheduled for July 31 at 8 p.m. The cost to participate is $5 per ticket.
An investigative report aired late last night that covers the state’s new anti-steering law for automotive glass claims on NBC Connecticut. The report centered on a Connecticut resident who alleges he was steered to Safelite AutoGlass by Safelite Solutions (a third-party automotive glass claims administrator) and AGRR company owners in the state allege this situation is not new.
“We will be doing an investigate report tonight focusing on the ‘anti-steering’ law in Connecticut,” says George Colli, an investigative reporter at NBC Connecticut WVIT-TV. The report will air at about 10 minutes into the 11 p.m. broadcast.
Safelite CEO Tom Feeney’s fundraiser video chat for the Ronald McDonald House charities slated for this evening will be rescheduled due his flight to Florida being delayed. “We will find another date to reschedule it,” says Melina Metzger, public relations manager.
Tom Feeney, CEO of Safelite, is fundraising for the Ronald McDonald House charities in a unique way. Feeney will be participating in a video question-and-answer program on July 2 at 8 p.m. in which ticket purchasers will be able to ask Feeney questions and chat with him about anything. The cost to participate is $5 per ticket and Feeney invites all ticket holders to ask him “anything.”
Safelite Moves for Summary Judgment While Former Tech Asks for Partial Summary Judgment in FMLA Lawsuit
Safelite’s attorneys have asked the judge for a summary judgment, claiming, “There are no genuine issues of material fact as to any essential element of plaintiff’s claims” in the case brought by a former technician alleging violations to the Family Medical Leave (Act) and the Americans with Disabilities Act (ADA). The former technician’s attorney has, in turn, requested a partial summary judgment, claiming Safelite “violated the Michigan Bullard-Plawecki Act” by refusing to turn over the plaintiff’s employment file after two requests until first interrogatories.
A three-judge panel, including Judges Ralph K. Winter, John M. Walker Jr. and José A. Cabranes, met in New Haven, Conn., at the U.S. District Court to hear a number of cases, including Safelite versus Jepsen. Safelite is seeking to enjoin the enforcement of the Connecticut law requiring third-party administrators (TPAs) who own glass shops to list a second glass shop when recommending repair at their own shop. The questioning lasted less than 30 minutes.
Safelite’s attorneys told the panel of three judges for the Court of Appeals for the Second Circuit Court that the company is following the new Connecticut law, PA 13-67, and that it hasn’t changed the amount of referrals.
D’Ieteren, parent company to Belron and Safelite, reported that first quarter automotive glass repair and replacement sales were one percent higher over the same period of 2013 largely due to a 3.1 percent organic increase and 2.2 percent growth from acquisitions. Sales were negatively impacted by “unexpected unfavorable weather conditions in Northern Europe, which resulted in temporary overcapacity in those geographies,” officials wrote in the company’s report.
Connecticut officials have responded in the Second Circuit Court of Appeals in support of the state’s anti-steering law, claiming, “Safelite Solutions has been extraordinarily effective at steering consumers to Safelite AutoGlass.” Safelite appealed a lower court’s decision to the Appellate Court, seeking to halt enforcement of Connecticut’s anti-steering law—PA 13-67.
Safelite’s attorneys have filed a brief in the Second Circuit Court of Appeals, claiming that the U.S. District Court “erred in denying the motion for a preliminary injunction” and asked that the lower court’s order to be reversed. The company wants the Appellate Court to halt enforcement of Connecticut’s anti-steering law—PA 13-67.
Robocom Systems International announced that Safelite AutoGlass has launched its Voice Module (R-Voice) at its distribution center picking operations.
D’Ieteren, parent company to Belron and Safelite, reported today that full-year 2013 automotive glass repair and replacement jobs are up by 4.6 percent to 10.8 million.
Safelite Group has named Renee Cacchillo to the newly created position of vice president, customer and brand strategy. Cacchillo was formerly vice president of service delivery.
A judge for U.S. District Court of Connecticut has approved a timetable for the anti-steering lawsuit being waged after Safelite sued state Attorney General George Jepsen and Thomas Leonardi, insurance commissioner, to halt Public Act 13-67 (an Act Concerning Automotive Glass Work), which went into effect January 1. Safelite’s appeal to the Second Circuit Court is pending over the lower court’s denial of a preliminary injunction.
Safelite Glass Corp. has shut down third-shift operations at its Enfield, N.C., windshield manufacturing plant, affecting approximately 61 of the company’s 277 employees at the plant.
Belron is closing Glass Medic’s Columbus, Ohio, distribution center. The company will now serve Belron’s business units exclusively, including Safelite, according to Melina Metzger, public relations manager for Safelite.
A panel of Ninth Circuit Court of Appeals’ judges has vacated a ruling by the lower court that denied class certification status for a former Safelite technician who sued Safelite alleging he had been denied overtime wages.
Safelite AutoGlass Foundation has awarded $300,000 in Impact Grants to 12 separate Columbus, Ohio-area, nonprofit groups. Each received $25,000.
The D’Ieteren Board of Directors has appointed Pierre-Olivier Beckers by co-optation as an independent director. The ratification of this appointment is subject to the approval of the shareholders at the ordinary general meeting on June 5, 2014. D’Ieteren is the parent company for Belron and Safelite.
Safelite’s attorneys have filed a memorandum in the Second Circuit Court further arguing in favor of their motion for an emergency injunction halting enforcement of Connecticut’s anti-steering law pending appeal, claiming, “the state relies on imagined procedural errors” in its argument against a preliminary injunction. The law, Public Act 13-67, went into effect January 1. Circuit Court Judge Susan Carney had denied Safelite’s request for an emergency stay, referring the matter to a three-judge motions’ panel.
The Rutland, Vt.-based Safelite location has been declared “a total loss” after a fire destroyed the building Tuesday night, according to Melina Metzger, company spokesperson.
Second Circuit Judge Susan Carney has denied Safelite’s request for an emergency stay to halt enforcement of Connecticut’s anti-steering law pending appeal. The law, PA 13-67, went into effect January 1. The judge also ordered that Safelite’s motions for an … Continue reading
Big companies grabbed big attention in 2013. From Guardian to Safelite to Boyd Group Income Fund, news from these industry giants dominated the top ten list of most clicked on glassBYTEs.com™ articles for the year. Whether shedding assets, being sued or acquiring other companies, the industry wanted to know what these AGRR companies were doing.
Several automotive glass repair and replacement company owners are calling the judge’s decision to deny Safelite’s motion for a preliminary injunction in the Connecticut anti-steering case a “victory.” Safelite had asked the Connecticut U.S. District Court to put enforcement of PA 13-67 on hold while it challenges the new anti-steering law in the courts.
U.S. District Court Judge Janet Bond Arterton issued a ruling denying Safelite’s motion for a preliminary injunction, writing in her ruling, “because the court concludes that PA 13-67(c)(2) is rationally related to the state’s goal of protecting consumer choice and preventing steering, plaintiffs have not demonstrated that they are likely to succeed on the merits of their First Amendment claim.”
U.S. District Court Judge Janet Bond Arterton heard additional oral arguments in Safelite versus Jepsen on Monday from Safelite’s Attorney Jay Lefkowitz of Kirkland & Ellis and the State of Connecticut’s Assistant Attorney General Joseph Chambers. At issue in the case is the law requiring third-party administrators (TPAs) that own their own glass shops to provide a name of a non-affiliated glass repair shop in the same area to consumers.
“I look at Safelite like the New York Yankees,” says Mark Liston, president of Glass Doctor, describing Safelite’s recent purchase of Guardian’s retail assets. “Who they can buy, they will. Simple as that.”
Safelite AutoGlass has opened a new store located at 299 Main Street, #3 in Gorham, N.H.
Connecticut Attorney General George Jepsen and Thomas Leonardi, commissioner of the state insurance department, deny that Public Act 13-67 (an Act Concerning Automotive Glass Work) “unconstitutionally prohibits plaintiffs’ [Safelite’s] commercial speech or otherwise violates the plaintiffs’ constitutional rights” in court documents filed in the U.S. District Court of Connecticut. Judge Janet Bond Arterton also scheduled oral arguments for the case to take place on December 2, 2013 at 3 p.m. in Courtroom Two of Connecticut U.S. District Court.
Safelite® Group announces the retirement of Gerry Tann, vice president of field sales, as of September 26, 2013. Tann joined Safelite 23 years ago and has served in many roles, including assistant vice president of Service AutoGlass® and commercial and … Continue reading
Safelite AutoGlass recently opened a new store located at 2080 N. MacArthur Drive, in Alexandria, La. The company first entered the market with mobile service in 2001.
The judge has ordered that a conference call be held between Safelite, the defendants and their respective attorneys to discuss the status of the anti-steering case in the U.S. District Court of Connecticut.