Tag Archives: Satmetrix

TechnaGlass Teams Up with Satmetrix to Improve Customer Service

Salt Lake City, Utah-based TechnaGlass has partnered with Satmetrix, the co-creator of the Net Promoter methodology. The regional AGRR company will deploy Satmetrix’s methodology and software to further improve its customer service.

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What Are Net Promoter Scores?

Steve Baxter, senior vice president of worldwide sales for Satmetrix, says net promoter scores can clue in a company to what others think of the business. He gave his presentation to Auto Glass Week™ attendees on Thursday in Tampa, Fla. … Continue reading

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