Tag Archives: TPA

Auto Glass Company Finds Success in Writing to TPA about Unfair Pricing

Tired of accepting discounts off NAGS rates, Christina Risinger, manager at Bartak Glass in O’Neill, Neb., contacted higher ups at a third party administrator (TPA)with whom they work, stating that the company would be happy to negotiate prices they considered … Continue reading

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Insurance Claims Management Announces New Majority Owners

Dan Wilson, former CEO of Safelite Group, and Paul Gross, former CEO of Insurance Claims Management (ICM), the privately held parent company of HSG and the ProGlass Alliance Network, are now the majority owners of ICM as an investor group. … Continue reading

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Arizona Senate Bill Clears First Hurdle

After much discussion, Arizona SB 1155, a bill aimed at strengthening the state’s current anti-steering laws and requiring timely inspections of glass claims, cleared the state’s Senate Committee on Government.  “I come here before you today as someone who’s been … Continue reading

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Proposed Arizona Bill Addresses Auto Glass Repair and Replacement Practices

Arizona state Senator David Farnsworth has introduced an amendment to the state’s current legislation that relates to auto glass repair and replacement practices. More specifically, it addresses how auto insurers and third party administrators (TPAs) should handle auto glass claims.  … Continue reading

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Exploring Direct Billing as a Viable Payment Option

Over the course of nearly two decades, automotive insurance providers have slowly but surely offloaded their responsibilities to third-party administrators (TPAs)—businesses (or business divisions) set up for the sole purposes of dolling out referrals, making payments and shuffling electronic paperwork … Continue reading

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LYNX Now Requires Proof of Successful Recalibration

Third party administrator (TPA) LYNX Services, a Solera company, recently sent a notice to some auto glass repair shops and dealerships stating that it will now require documentation of a successful recalibration, which has to be accepted, prior to payment … Continue reading

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Michigan Company Pushes Back Against Third Party “Steering”

When a new staffer at a Michigan automotive glass shop recently became concerned at what she thought were efforts by insurance companies to “steer” customers, she decided to do something about it.

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TODAY’S BLOG: Letter to a Third-Party Automotive Glass Claims Administrator

“I spent an hour composing a cover letter to a third-party automotive glass claims administrator (TPA) to mail in along with my initial, and hopefully last, two invoices that I will ever bill to them. I want to share most of that letter with you as I believe the issues raised strike at the heart of some of what is wrong with automotive glass.” —Neil Duffy

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Cheskis Anticipates Changes with Acquisition of Netcost

Gerber National Glass Services (GNGS), a third-party automotive glass claims administrator (TPA), might soon move away from its partnership with LYNX Services, which provides call center services. Boyd Group Income Fund is purchasing Netcost Claims Services (NCS)—and bringing with it, a call center—to combine with GNGS, according to Eddie Cheskis, CEO of Glass America, a Boyd Group subsidiary.

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