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Tag Archives: use of direct repair program (DRP) shops
J.D. Power Reports Auto Insurance Claims Satisfaction Climb to Record High
One silver lining to the COVID-19 pandemic: a 22% decline in frequency of auto insurance repairable claims, translates into a record high level of customer satisfaction, according to the J.D. Power 2020 U.S. Auto Claims Satisfaction Study. Why the transformation? … Continue reading
Posted in glassBYTEs Headlines, glassBYTEs Original Story
Tagged Amica Mutual, auto insurance claims process, Auto-Owners Insurance, COVID-19, head of property and casualty insurance intelligence, J.D. Power 2020 U.S. Auto Claims Satisfaction Study, NJM Insurance Co., Tom Super, use of direct repair program (DRP) shops
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