Tag Archives: Warranty

Settlement Reached in Subaru Class Action Windshield Lawsuit

A settlement has been reached in the class action lawsuit against car manufacturer Subaru that alleged that the windshields of certain vehicles were prone to cracking. Under the terms of the settlement agreement, Subaru will extend the warranty of the … Continue reading

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SOA Wants Spontaneous Windshield Breakage Lawsuit Settled

Subaru of America (SOA) made another response to claims previously filed in the Lucia Luong and Brian Mann class action lawsuit against the corporation concerning spontaneous breakage. Previously the U.S. District Court for the Northern District of California decided not … Continue reading

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TODAY’S BLOG: Tracking Callbacks

“In some areas of the country when a customer calls you back to re-do your work it is called ‘warranty’ work or ‘re-work’ but here in Wisconsin we call them callbacks. Obviously, none of us want to have callbacks occur. They cost us money and customer ill-will. It takes up time that could be better spent on putting in parts that we get paid for. However, callbacks can be a benefit to your company if handled correctly.” —Bob Beranek

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